Parklane, a Luxury Collection Resort & Spa
Parklane, a Luxury Collection Resort & Spa Limassol, member of Marriott International, is looking for a hardworking, enthusiastic person as a Reservations Supervisor.
The Reservations Supervisor will be responsible for overseeing the day-to-day operations of their company's reservation center. Will be responsible for ensuring that all reservations are handled in a timely and professional manner, while also making sure that customer service standards are always met.
- Reviewing reservation requests for accuracy, such as dates and times, and adjusting where needed
- Communicating with customers to resolve issues with reservations or accommodations, including providing information about policies or processes where necessary
- Assigning staff to help with reservations during busy times of year such as holidays or summer vacation periods
- Reviewing and approving guest lists to ensure that reservations comply with company policies regarding capacity limits
- Scheduling staff to ensure that there are always enough employees during high volume periods, such as weekends or holidays
- Reviewing and approving hotel or resort contracts to ensure that rates and terms are in accordance with company standards
- Making sure that reservations are fulfilled and that guests are satisfied with their experience at the property
- Monitoring sales activity to identify opportunities for increasing revenue through new business and upselling existing clients
- Overseeing the activities of other members of the reservations staff, including receptionists, phone operators, and clerks who handle reservations by phone or in person
- A bachelor's degree or a master's degree will be a plus. (Degree in Hospitality Management will be a plus.)
- 2+ years' experience in Reservations in the Hospitality Industry
- Excellent knowledge of English language (Greek and Russian languages are a plus.)
- Excellent communication skills
- Excellent knowledge of MS Office (especially Excel, Word, Outlook)
- Excellent knowledge of Hotel Reservations System
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.
Apply in the strictest confidence:
Kindly note that only shortlisted applicants will be contacted.