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Περιοχή

Εταιρία:
ASTRA SUITES
Ημερομηνία Δημοσίευσης:
12-01-22
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Θήρας

Υπάλληλος Υποδοχής

Description:

Astra Suitesis located at Imerovigli village in Santorini, Greece. Astra Suites is currently listed in the Top 25 Hotels of the World, as chosen by TripAdvisor members and has twice been named Greece’s Leading All Suite Hotel 2016, 2017 and 2018 by the World Travel Awards. In 2017 the hotel was named Classic Europe Independent Hotel Partner of the Year by Classic Vacations, Cannes.

We are always seeking to create something lasting and wonderful for our guests, which is why they also become friends, returning to visit us over the years.

Astra is currently seeking to recruit for the position of:

Υπαλλήλου Υποδοχής

Responsibilities:

  • Perform all Front Office / Concierge operational duties.
  • To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
  • Responsible for concierge arrangements prior of guest arrival.
  • Meet, greet and escort to their rooms all level guests, by offering personal recognition and an effortless Astra suites Service.
  • Interface with Hotel Management, Front Office team and Reservation team to ensure that regular on-going communication is happening in all hotel departments informing for guest needs, providing guidance and feedback.
  • The ideal candidate has previous experience in a customer service environment and is passionate about guest satisfaction.
  • Attend promptly to customers' inquiries, assist them with their needs, provide solutions to their issues or concerns and respond to and handle guest problems and complaints.
  • Support implementation of new service best practices and procedures, according to corporate guidelines.
  • Respond to reviews on TripAdvisor (under GM directions) on a daily basis and provide weekly reports of reviews.
  • Follow proper procedures for cash, credit card and room charge transactions and obtain proper identification and department information.
  • Report any discrepancies and problems on the same day.

Qualifications:

  • Diploma in Hospitality related studies.
  • Minimum 3 yearsof experience in similar luxury, high end work environment, in a similar position.
  • Ability to handle multitasking and perform efficiently in a fast-paced environment.
  • Experience in operatingFIDELIOand efficient user of general PC applications.
  • Talented in engaging with guests and understanding their needs.
  • Able to meet and exceed the expectations of highly demanding and luxury profile clientele.
  • Professional appearance and manner, pleasant character to work in a fast-paced team. Positive, honest and energetic work ethic.
  • Excellent interpersonal and communication skills
  • Reading, writing and oral proficiency in the English language are essential requirements. Knowledge of an additional foreign language (as French) will be considered an asset.
  • Self-motivated to accomplish goals, with a strong, sense of responsibility.
  • Ability to relate to all levels of management, colleagues and guests.

Benefits:

  • shared accommodation in our brand new facilities
  • Meals
  • Uniform
  • Laundry
  • Friends & Family Discounts

Should you wish to be a member of Astra suites team, please send us your CV with a photo:

[To send your CV please click here.]

All applications will be treated in the strictest confidence.

CVs with no reference code and not fulfilling the
above prerequisites won’t be taken under consideration.

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