Εργασία στην Ελλάδα

TITANIA HOTEL is looking for a

Assistant Front Office Manager

Main Duties:

• In the absence of Front Office manager takes charge of the operations of Front Office Department.
• Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.
• Responsible for handling any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• In charge of reviewing arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Make sure that all front desk employees are well presented (uniforms, personal hygiene etc), and punctual.
• Make sure that the workplace remains clean and tidy
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensure that employees are properly groomed and dressed.
• Show capacity to perform other duties as assigned by the management.

Requirements:

• Well-developed communication and customer relations skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Knowledge of 2 foreign languages minimum (English is mandatory)
• Knowledge of Protel/Opera PMS

Education:

• Degree or Diploma in Hospitality Management
• Computer Knowledge and experience in MS Office programs

Experience:

• Minimum 2 to 3 years work experience as Assistant Manager or
• Team Leader - Front Office in a large hotel

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