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Περιοχή

Εταιρία:
TITANIA HOTEL
Ημερομηνία Δημοσίευσης:
06-06-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Νομός Αττικής

Assistant Front Office Manager

TITANIA HOTEL is looking for a

Assistant Front Office Manager

Main Duties:

  • In the absence of Front Office manager takes charge of the operations of Front Office Department.
  • Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.
  • Responsible for handling any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • In charge of reviewing arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Make sure that all front desk employees are well presented (uniforms, personal hygiene etc), and punctual.
  • Make sure that the workplace remains clean and tidy
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensure that employees are properly groomed and dressed.
  • Show capacity to perform other duties as assigned by the management.

Requirements:

  • Well-developed communication and customer relations skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Knowledge of 2 foreign languages minimum (English is mandatory)
  • Knowledge of Protel/Opera PMS

Education:

  • Degree or Diploma in Hospitality Management
  • Computer Knowledge and experience in MS Office programs

Experience:

  • Minimum 2 to 3 years work experience as Assistant Manager or
  • Team Leader - Front Office in a large hotel

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