Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
HOTEL BRAIN
Ημερομηνία Δημοσίευσης:
13-05-22
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Υπηρεσίες Εστίασης
Περιοχή εργασίας:
Δήμος Κεφαλλονιάς

Barista - Kefalonia

Eliamos Villas Hotel & Spa – Barista

Eliamos is a next-generation concept 5-star villas & spa Hotel in Kefalonia, opening in May 2022. A collection of 12 spacious 1- to 3-bedroom villas and suites, each with private pools and gardens, all 5-star serviced, uniquely blended in a scenic natural location with stunning views of the Ionian sea, and above a discrete sandy beach.

The property will implement and promote sustainable operations, provide an on-site high-quality dining experience, bar, childcare, fitness and gym including reformer pilates and yoga, wellness including massage, reflexology and beauty treatments, sport and cultural experiences. We aim to tailor all our services for customer enjoyment without overt commercial push, while nature, sun and sea views blend seemlessly into all indoor and outdoor areas of the resort to provide a relaxed, down-to-earth, genuine hospitality experience.

Designed by award-winning designers, Block722 Architects, Ecoscapes landscape architects, Maike Gruna Interiors Interior architects and operational support from Hotelbrain, Eliamos will seek sustainability certifications.

About the role:

The barista is the face of excellent customer service and patient care.

In charge of multiple tasks, this role contributes to the overall Eliamos vision by providing a welcoming, efficient and knowledgeable first impression when guests are enjoying their morning coffee or drinks by the pool. This position excels in providing high quality drinks, heartwarming hospitality and excellence in team work.

Responsibilities:

  • Greets guests and efficiently determines their needs and preferences
  • Serves coffee / cocktails / beverages by following prescribed recipes and preparation techniques
  • Answers customer questions regarding coffee blends, cocktail ingredients, preparation, etc. in a courteous and professional manner
  • Maintains inventories by replenishing supplies; stocking coffee brewing equipment; maintaining miscellaneous food item supplies
  • Ensures equipment functionality by following operating instructions; troubleshooting breakdowns; performing preventive maintenance; reporting maintenance needs
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations
  • Improves quality results by studying, evaluating, and re-designing processes; recommending new menu items; maintaining and improving the appearance of the bar
  • Listens to customer complaints and queries, addresses their concerns in an efficient yet polite manner and reports to the manager without delay
  • Communicates customer feedback to the manager
  • Maintains prompt, efficient service standards
  • Contributes to a positive team environment
  • Follow Eliamos policies and procedures for providing excellent service standards

Qualifications / Skills:

  • Degree in tourism or Business administration desirable
  • A minimum of 2 years of experience as a barista in a 4-5* hotel
  • Fluency in both English and Greek
  • Amicable, well-mannered and dedicated to outstanding customer service
  • Detail-oriented and passionate about product quality
  • Fluent proficiency & comprehension in English and Greek language
  • Professional guest service skills: helping nature, passion for the guest
  • Ability to handle difficult or irate guests effectively; ability to set expectations and deliver required information in a positive way
  • Self-motivated, enthusiastic and customer - oriented
  • Excellent organization and communication skills with high ability to multitask
  • Well-groomed with strong interpersonal skills

Why work with us:

  • Pleasant working environment
  • Competitive compensation package including secure high base salary & extra performance bonus
  • Accommodation at fully equipped apartments.
  • Daily Meals
  • Supportive management
  • Training and career development opportunities, based on the candidate's qualifications and skills

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