Position: Case Worker Supervisor
Project: Europe Migration / Balkan Projects
Starting Date: Immediately
Duration: 3 month (high possibility of extension)
Médecins Sans Frontières (MSF) is an international independent medical and humanitarian action-driven organization that offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. The MSF movement is built around 5 operational centers (OC) supported by 23 sections and offices worldwide. The MSF-Mission in Greece provides humanitarian and medical assistance to the refugee and migrants populations fleeing conflict in their home countries .
Implement and supervise all social-related activities in order to ease the patient’s situation, either through direct support or referrals to specialized actors
- In close collaboration with the Project Medical Referent and Field Coordinator, design and update the Social Work strategy identifying indicators in order to monitor SW activities, results, and achievements.
- Develop standard procedures for social work referrals and ensure SW team and other colleagues are regularly trained.
- Closely follow-up on legal developments relevant for the asylum seeking population. Organizing regular information sessions for the MSF team on key legal and social issues affecting the patients. Engage with medical supervisors to ensure a good understanding of SW objectives and achievements.
- Identifying key actors (legal and accommodation actors, NGOs and local authorities) and being the focal point for networking in order to ensure a strong referral network and pathways to cover patient’s social needs. Attending relevant coordination and working group meetings, and reporting back to the PMR/FC.
- Organizing, training, and supervising the SW team in terms of planning and organizing their work, supporting, evaluating and coaching of personnel
- Supervising, in close collaboration with the HR department, the HR associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required
- Collecting and reporting to the medical team any information linked to the social/legal situation of the population
- Desirable degree in social work or related field
- Very good knowledge of Greek and English (written & oral) is essential, Good knowledge of spoken French and/or Farsi and/or Arabic is an asset
- Strong case management skills/experience
- Excellent communication skills and ability to liaise/negotiate with other actors/authorities
- Knowledge/experience with the asylum procedure and legal context highly desired
- Experience in SGBV case management or/and child protection issues or/and working with VoTs or/and working in mental health contexts is highly desired
- Ability to act as a strong advocate for the social/legal needs of the patients
- Essential working experience of two years in similar job/ Desirable experience in NGOs.
- Essential computer literacy (word, excel and internet)
- Excellent problem solving and analytical skills,
- Strong work ethic, attention to detail, organizational and prioritization skills, and self-motivation
- Essential degree in social work or related field
- Minimum 1 year working experience in working with asylum seeking/refugee population. Desirable one year experience with MSF
- Languages: Essential English, desirable (one or more of the following) Greek/French/Farsi/Arabic
- Knowledge: Computer literacy essential, Word and Excel
- Teamwork, service orientation, behavioural flexibility, stress management, results and quality orientation, intercultural sensitivity are essential
- Full time position
- Annual gross salary: According to MSF Salary Policy
- Private insurance
Please send your CV and a motivation letter in English quoting reference code "Case Work Supervisor"
in the subject line of the e-mail at:
[To send your CV please click here]
Closing date: 01/04/2019
All applications will be treated in strictest confidentiality
Only shortlisted candidates will be contacted.