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Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
ANDRONIS
Ημερομηνία Δημοσίευσης:
07-02-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Πρόσθετες Υπηρεσίες Τουρισμού
Περιοχή εργασίας:
Δήμος Θήρας

Chief Concierge - Santorini & Athens

Andronis is currently recruiting for 2022

Chief Concierge

We are looking for a young, dynamic, self-motivated Chief Concierge who wants to move his/her career forward. If this sounds like a great challenge for you, why don’t you join the Andronis consisting of 6 hotels in Santorini with more than 400 employees, all driven by an inspiring purpose of providing the finest services in the market.

Why be part of our journey?

Being a part of Andronis is not “just a job”. There is purpose, passion, and meaning in what we do. We place great emphasis on passion, heart and team spirit – reasons why our well-rehearsed team has been together for many years. As a Chief Concierge you will be answering guest inquiries, directing phone calls, coordinating travel plans, and more. It is a unique chance for you to work in one of the fastest growing hotel groups in Greece, alongside dedicated colleagues and professionals.

Meet the team

As a Chief Concierge, you will be part of the concierge team. We work every day to improve and learn, while we have committed to continuous training and personal development of each member of the team.As our people are our greatest asset, we’ve got to have strong people who are passionate about what they do.

What is the challenge?

  • Ensuring and providing flawless, upscale, professional and high-class guest service experiences.
  • Handling and addressing guest complaints in a professional manner.
  • Providing pre-arrival concierge services for our guests, information about amenities, area and promote services.
  • Anticipating guest needs and build rapport with them.
  • Pre-arrival upselling, cross-selling and generally promoting the hotel.
  • Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Arranging events, excursions, transportation etc. upon request.
  • Answering the phone and make reservations, taking and distributing messages or mail and redirect calls.

To be successful in this role, your experience should include

  • Proven experience as concierge; experience in customer service or relevant role is an advantage.
  • Proficiency in English; multilingual is strongly preferred.
  • Excellent communication skills.
  • Polite and confident with a great deal of patience.
  • Ability in multitasking and time-management.
  • Aptitude in resolving issues with a customer-focused orientation.

What we offer

  • Competitive salary
  • Accommodation provided in staff houses with AC, wi-fi and laundry access
  • Meal on duty
  • Positive work environment

Our promise to you

Andronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect and fairness, while we will strive to ensure that you have the tools and resources you need to be successful.

About us

Guided by the Greek term “Philoxenia”, we are passionate about creating moments and memories that resonate long after they have passed. We achieve this by ensuring our guests truly enjoy the simple pleasures. Each Andronis property is inspired and informed by the landscape and the culture it resides within. We have charged ourselves with the task of redefining and reimagining hospitality, with a focus on space, peace, and unparalleled service. Cosmopolitan life at its best & authenticity is what lies at the heart of the#AndronisExperience.

About our recruitment process

If you are interested in this job offer, we encourage you to send your application as soon as possible. Please note that we will contact selected candidates who will meet our selection criteria. The interview may be in person or by video call. You’ll be asked questions around the key criteria of the role and you may be asked to come in for a second interview. If you have made it past the interview stage, the recruiter will contact you by phone to explain what to expect next. We promise to get back to you by phone or email as soon as we can. This can sometimes take a couple of weeks. Please be patient with us - we haven't forgotten about you!

If you don’t progress at this stage, don’t worry, we have your application on file for any future opportunities. We would suggest you to stay connected through our Linkedin profile https://www.linkedin.com/company/andronis in order to review updates regarding new job positions available.

If you have made it this far – Congratulations! We aim to select the best possible candidates with diverse skills and perspectives. Before a final offer we will conduct professional referee checks.

We look forward to working with you!

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Andronisis an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, age, sexual orientation, marital status, national origin, pregnancy, color, citizenship or any other group protected by the law.

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