bossible 2022


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Εξυπηρέτηση Πελατών - Administration
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Νότιος Τομέας Αθηνών

Client Onboarding Officer - Athens, Southern Suburbs

Client Onboarding Officer

Athens, Southern Suburbs
It's time to move your career forward!
You dream of a workplace that treats you like a member of family!
If so, then we really want to meet you!

We are an International Group, with substantial offices in Glyfada, focusing on our clients’ growth by offering them exceptional tailor-made professional services solutions.

We are now looking for a Client Onboarding officer, to be looking after overall client satisfaction by providing dedicated ownership of value-added tasks and services requiring project coordination in collaboration with the highly skilled and dedicated teams within the Organisation.

Key Responsibilities

  • Being a subject matter expert for the services offered to our Clients. Extensive induction and on the job training will help you get there.
  • Supporting new clients’ onboarding process, following Organisation’s guidelines and policies and in accordance with Client’s expectations.
  • Ensuring proper filling and maintenance of all Clients’ records.
  • Ensuring Clients’ satisfaction and retention through timely solution delivery within defined timeliness.
  • Interaction /collaboration with internal teams, Business Partners and Service Providers.
  • Use of Customer Relationship Management (CRM) tools.
  • Weekly and ad hoc reporting
  • Incident Management and resolution of potential issues that may arise throughout the onboarding process.

Key Requirements

  • Customer focus
  • Excellent communication skills in English (written and verbal).
  • 3 years of experience in customer related roles. Previous experience in international environment and employment related services will be considered a plus.
  • BEng/BSc/BA in Business / Applied Sciences / Technology field
  • Proficiency in MS Office suit.
  • Target driven and results oriented.
  • Attention to detail; while being able to see the bigger picture.
  • Strong time management and organisational skills.
  • High level of confidentiality
  • Personal and professional integrity
  • Team player

Are you the one?

Send us your CV in English and you will find out soon!

[To send your CV please click here.]

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