Εργασία στην Ελλάδα

Belvedere Mykonos Hotel is looking for a talented and experienced
individual to join our team on a seasonal employment basis:

Concierge / Guest Relations Agent

Position Outline and Responsibilities:

• The Concierge / Guest Relations Agent reports to the Front Office Manager.
• Answers incoming calls.
• Responds to communication from guests, travel agents and other networks.
• Processes bookings by telephone and email correspondence.
• Updates logbook for Reservations.
• Handles daily correspondence and responds to inquiries as needed.
• Maintains guest database management with full contact details.
• Assists in the Front Office operations in case needed
• Handles reservation related guests requests at the Front Office
• Meets and greets guests upon arrival, during their stay and extends a genuine farewell on departure
• Meet and interacts with guests during breakfast service to make arrangements for the day and follow up on their stay
• Updates guest profiles with their preferences on Opera PMS
• Handles all requests of guests related to restaurant bookings, excursions, transfer arrangements, small events planning
• Arranges personally for welcome notes in rooms, or birthday / anniversary / special occasion arrangements in coordination with other hotel departments
• Promotes the hotel facilities and ensure that a maximum of bookings at the hotel restaurants and spa is made

Desired Skills and Experience:

• Relevant 2 years’ experience in similar position, in high standard hotels.
• Knowledge of the destination
• Full professional English and Greek verbal and written language skills.
• Command of an additional language will be highly appreciated.
• Knowledge of Opera Hotel Edition Property Management System is an asset.
• Degree or Diploma in Hospitality Management is an asset.
• Prior experience in sales is highly desirable.
• Being pleasant, enthusiastic, and well groomed according to professional standards of luxury establishments.

The company offers:

• A competitive remuneration package.
• Staff accommodation and meals.
• Excellent working conditions within a luxurious and multicultural environment.
• Continuous professional development prospects.

To apply for this position please send an updated CV with recent photo

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