Εργασία στην Ελλάδα

We are looking for a dynamic, self-motivated and passionate Concierge, who wants to move its career forward. If this sounds like a great challenge for you, send your CV and perhaps you will be the next member of our team of professionals.

As a Concierge, you will be responsible for greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make all kind of arrangements, and addressing any customer complaints or passing those complaints onto management.

Responsibilities:

• Ensuring and providing flawless, professional, and upscale guest service experiences
• Responding to guests needs and anticipating their unstated ones
• Replying to guests’ enquiries in a timely and professional manner
• Actively listen to and resolve guest complaints
• Ensuring special guests, like disabled people, elderly, children and VIPs, receive personalized service
• Answering internal and external guest queries and responding to all requests accordingly
• Coordinating activities between different hotel departments to ensure effective teamwork and guest satisfaction
• Personally, engaging with guests throughout the hotel or over the phone to gain feedback on their stay and ascertaining how the front office team can make them more comfortable
• To be successful in this role, your experience should include

Qualifications:

• Experience in a 4-star or 5-star hotel
• Excellent organizational skills
• Excellent command of the English language, both spoken and written

An attractive package of benefits is offered according to qualifications.

Should you wish to be a member of HotelBrain team, please send us your CV with a photo

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All applications will be treated in the strictest confidence.