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Περιοχή

Εταιρία:
WEBHELP HELLAS
Ημερομηνία Δημοσίευσης:
03-10-21
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Έρευνα & Ανάπτυξη
Περιοχή εργασίας:
Νομός Αττικής

Dutch Speaking Customer Care Advisor

Role Overview:

A  Dutch Customer Care Advisor, will act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

  • Identify and assess customers' needs to achieve satisfaction
  • Build and maintain a resolution for customer needs
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team targets and call handling quotas
  • Pursuing your personal development based on new methodologies and business cases.
  • Understand the impact of your decision making and how these can influence the day to day of the team in terms of KPIs and Daily budget

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Native / near native in the Dutch language and good command of English
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of client personalities
  • Excellent communication and presentation skills
  • Ability to work autonomously and independently.

The Company offers:
 

  • Competitive remuneration package for the Greek Market
  • 14 salaries
  • Up to 10% monthly performance bonus
  • Indefinite Contract
  • Full paid Training
  • Private health insurance + Dental Care
  • 3 eurosmeal voucher in Up Hellas card per working day, (6 eurosmeal voucher per working day after the first year)
  • Opportunities for international Career through Webhelp International Mobility program
  • A challenging working environment
  • Free Gym and other activities

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