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English Customer Service Advocates for JTI

Be part of our Customer Service team and represent JTI – Japan Tobacco International

At Teleperformance Greece, we are looking for English-speaking talents who will be the primary point of contact for customer requests, representing JTI. Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities:

• Be the primary point of contact for customer requests, representing JTI, one of the world's most esteemed companies in the tobacco industry
• Utilize phone calls, e-mails, and chats to provide a seamless customer experience
• Respond to inquiries about JTI's products
• Resolve issues as they arise – addressing customers' concerns in a professional and timely manner
• Turn every customer into a happy customer!

What you will bring:

• Fluency in English
• Very good use of English – both in written and spoken language
• Work experience as acustomer support / customer care representative will be considered an asset
• Highly-developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

What we offer:

• Competitive monthly salary +2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3,500 depending on the language
• Health care discounts and benefits
• Numerous perks and discounts
• Fully-remunerated training by certified instructors
• A career path within a company of more than 11,500 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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