Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
OPTIMAL HR GROUP
Ημερομηνία Δημοσίευσης:
30-06-20
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
CC-369
Κατηγορία εργασίας:
Πληροφορική
Περιοχή εργασίας:
Ανατολικής Αττικής,
Βόρειος Τομέας Αθηνών,
Δυτικής Αττικής,
Δυτικός Τομέας Αθηνών,
Κεντρικός Τομέας Αθηνών,
Νότιος Τομέας Αθηνών,
Πειραιώς

Fixed Services Support Technician

Optimal HR Group, on behalf of its client, a partner of Vodafone, is looking for a

Fixed Services Support Technician

The Fixed Services Support Technician is responsible for providing 1st and 2nd level Technical Support Services.

Responsibilities:

  • Call/Email reception for technical issues
  • Troubleshoot and resolve customer technical issues which arise after service activation
  • Perform all required actions in order to support Telephony and IPVPN Services, also doing all Vodafone internal coordination activities that follow the troubleshooting process
  • Phone support to field technicians who visit customers’ premises
  • Perform proactive monitoring and run health checks
  • Send technical incident reports

Requirements:

  • Good general and technical education with qualifications in telecommunications, electronics and computing, TEI or University degree
  • Excellent knowledge of xDSL technology and DSLAMs
  • Thorough knowledge, end to end, of fixed voice/ Internet telecommunication network operation
  • Very good level of the Greek and English language (oral and written)
  • Excellent knowledge of MS Office

Key performance indicators:

  • NPS and TNPS
  • Response and Resolution time
  • KPIs according to customers’ needs

Core Competences, knowledge and experience:

  • At least 2 years of experience in technical support of technology services (Fixed telephony - PBX administration- Internet solutions)
  • Technical knowledge of Transmission/Transport, IP Networks and Cisco configuration
  • Very good organizational, analytical and interpersonal skills
  • Customer obsessed – emphasis on quality
  • Team player
  • High levels of self-motivation and “can do” attitude

Benefits:

  • Highly competitive remuneration package
  • Excellent career prospects within a stimulating and growing working environment

[To send your CV please click here.]

Mobile app:
...
Copyright ©2016-2020 skywalker.gr | Developed with RORM 2 Framework