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Front Office Agent – Concierge

(Cali Mykonos)

Job Responsibilities:

• Greet and welcome guests as soon as they arrive at the hotel
• Use of Front Desk systems (PMS, WebHotelier, Booking Channels)
• Register and check guests in
• Escort the guests to their rooms
• Answer and direct incoming calls
• Verify guests’ payment method
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Provide basic and accurate information in-person and via phone/email
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guests accounts and check guests out
• Maintain a neat and orderly Front Desk and Reception area
• Keep inventory of Front Office supplies stock
• Perform other clerical Receptionist duties such as filing, photocopying, etc

Job Requirements:

• Previous work experience as a Front Office Receptionist, Guest Relations Agent, Concierge or similar role, ideally in a 5* hotel environment
• Excellent command of the English language
• Knowledge of any additional language will be considered as an asset
• Experience in Hotel Program (Protel or Opera)
• Computer literacy (Outlook, Excel, Word etc)
• Solid written and verbal communication skills
• Excellent interpersonal skills
• Teamwork spirit and customer service attitude

What we offer:

• Positive working environment
• Training and career development
• Excellent opportunities for career progression
• Competitive remuneration package
• Accommodation at fully equipped apartments
• Daily meals
• Uniforms

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