Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
BELVEDERE
Ημερομηνία Δημοσίευσης:
22-09-22
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Belvedere Hotel Mykonos
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Μυκόνου

Front Office Agent - Belvedere Hotel Mykonos

Belvedere Mykonos Hotel is looking for a talented and experienced
individual to join our Front Office Team on a seasonal employment basis:

Front Office Agent

Position Outline and Responsibilities:

  • Welcome the guests to the hotel and assist with any requests they might be having
  • Perform the check-ins and check-outs in a courteous manner, while establishing a rapport with the guest
  • Ensure that registration and all necessary forms are adequately filled in and the guests’ folios are reviewed daily
  • Present the hotel premises and facilities to the guests (in absence of the Guest Relations’ Officer) while being fully knowledgeable and ready to upsell hotel rooms and services
  • Update all guest profiles
  • Inform all departments in a timely manner in regards to guests’ requests or room changes
  • Receive the handover of the previous shift on duty and go through the logbook to plan the completion of any pending issues
  • Ensure that there is no balance at the cashier and handover to the next shift
  • Answer all calls within 3 rings and put calls through as per corporate standards or receive complete information to pass on to other hotel associates
  • Escalate all issues to shift leader and director of rooms to resolve issues or requests of guests
  • Identify possible issues or inquiries of guests and be proactive

Desired Skills and Experience:

  • Adequate experience in a similar position within front office department minimum two (2) years within a 5-star hotel chain is preferred
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work within a team
  • Multi-Tasking
  • Good organizational and time management skills
  • Opera/Microsoft office and other systems’ knowledge
  • Education or Certification
  • Excellent command of English essential, more languages are considered a plus

The company offers:

  • A competitive remuneration package
  • Staff accommodation and meal
  • Excellent working conditions within a luxurious and multicultural environment
  • Continuous professional development prospects

To apply for this position please send an updated CV with recent photo

[To send your CV please click here]

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