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Belvedere Mykonos Hotel is looking for a talented and experienced
individual to join our Front Office Team on a seasonal employment basis:

Front Office Agent

Position Outline and Responsibilities:

• Welcome the guests to the hotel and assist with any requests they might be having
• Perform the check-ins and check-outs in a courteous manner, while establishing a rapport with the guest
• Ensure that registration and all necessary forms are adequately filled in and the guests’ folios are reviewed daily
• Present the hotel premises and facilities to the guests (in absence of the Guest Relations’ Officer) while being fully knowledgeable and ready to upsell hotel rooms and services
• Update all guest profiles
• Inform all departments in a timely manner in regards to guests’ requests or room changes
• Receive the handover of the previous shift on duty and go through the logbook to plan the completion of any pending issues
• Ensure that there is no balance at the cashier and handover to the next shift
• Answer all calls within 3 rings and put calls through as per corporate standards or receive complete information to pass on to other hotel associates
• Escalate all issues to shift leader and director of rooms to resolve issues or requests of guests
• Identify possible issues or inquiries of guests and be proactive

Desired Skills and Experience:

• Adequate experience in a similar position within front office department minimum two (2) years within a 5-star hotel chain is preferred
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work within a team
• Multi-Tasking
• Good organizational and time management skills
• Opera/Microsoft office and other systems’ knowledge
• Education or Certification
• Excellent command of English essential, more languages are considered a plus

The company offers:

• A competitive remuneration package
• Staff accommodation and meal
• Excellent working conditions within a luxurious and multicultural environment
• Continuous professional development prospects

To apply for this position please send an updated CV with recent photo

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