We are looking for a dedicated:
Front Office Agent
at Omma Santorini.
Essential Tasks & Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Maintain updated records of bookings and payments
Required Qualifications:
- Associate's degree and two years of related experience in a similar hotel operation, or high school graduation and four years of experience
- Ideally having Pre-Opening experience in a 5 *star Hotel
- Degree in Hospitality / Tourism (desirable)
- Computer literacy & knowledge of Hospitality PMS software Opera, Excel
- Fluency in Greek & English, additional languages (German, Italian, French and/or others) would be considered a plus
- Excellent time management, organizational & multitasking
- Some knowledge of accounting, either through education or experience
- Communication skills, both oral and written
- Demonstrated customer service skills
[To send your CV please click here.]