Εργασία στην Ελλάδα

Kalesma is a new-build 25-suite and 2 villas luxury boutique hotel set on the hillside of Ornos Bay, seemingly secluded yet easily accessible, offering stunning views of the Aegean Sea and glorious sunrise and sunset views.

Kalesma is a place where the Greek spirit of hospitality meets the new lifestyle hotel and offers the opportunity to experience both authentic island experience and relaxing privacy.

We are looking for a talented

Reception Agent

to join the Front Office team for the season of 2023.

Responsibilities

• Perform all Front Office / concierge operational duties.
• Provide a smiley, friendly and personalized welcome, including high-quality service via phone.
• Meet, greet, and escort to their rooms all levels of guests, offering personal recognition and effortless VIP service.
• Interface with Hotel Management, Front Office team, and Reservation team to ensure that regular ongoing communication is occurring in all hotel departments informing of guest needs, providing guidance and feedback.
• Attend promptly to customer inquiries, assist them with all needs, provide solutions to all issues or concerns, respond to and handle with ease all guest problems and complaints.
• Support implementation of new service best practices and procedures, according to hotel guidelines.
• Follow proper procedures for cash, credit card, and room charge transactions and obtain proper identification and necessary departmental information.
• Report any discrepancies and/or problems on the same day in a timely manner.

Experience, skills, and knowledge

• Bachelor's and/or Master's degrees in Tourism Studies
• Excellent written & verbal communication skills in Greek & English language is an essential requirement, while knowledge of an additional foreign language will be considered an asset.
• Minimum one (1) year of experience in a 4 or 5-star hotel in Mykonos, in a similar position
• Ability to handle multitasking and perform efficiently in a fast-paced environment
• Experience in operating OPERA or Fidelio or similar PMS and efficient user of general PC applications
• Able to meet and exceed the expectations of a highly demanding and luxury profile clientele
• Professional appearance and manner, pleasant character to work with a fast-paced team, with a positive, honest, and energetic work ethic
• Excellent interpersonal and communication skills
• Reading, writing, and oral proficiency in the English language
• Self-motivated to accomplish goals, with a strong sense of responsibility
• Ability to relate to all levels of management, all colleagues, and all guests
• Teamwork spirit

Compensation

We offer a comprehensive salary package based on experience, including shared accommodation, meals on duty, a friendly work environment, and opportunities for career development.

If you want to be part of our team, please send your cv.

[To send your CV please click here.]