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Λέξεις-κλειδιά

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Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
KLC III HELLAS A.E.
Ημερομηνία Δημοσίευσης:
14-09-18
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Κερκυραίων

Front Office Manager - Corfu

A. Position identification:

Job Title: Front Office Manager
Job Grade: 4
Department: Front Office

Report directly: General Manager

Scope and General Purpose of Job: Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.

B. Key result areas:

  1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
  2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guests’ requirements and vacant rooms are cleaned according to arrival schedules.
  3. Controls and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods.
  4. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
  5. Co-ordinates the procedures involved in the provision of guest in-room amenities
  6. Co-ordinates the procedures involved in guest recognition programs including VIPs
  7. Controls room rates implementing changes when necessary
  8. Conducts periodic checks on suites, villas and public areas to monitor standards of maintenance and housekeeping.
  9. Liaises with engineering to ensure swift response to villa maintenance problems.
  10. Oversees the library, ensuring adequate supply of books, magazines, newspapers, videos, CDs and games as well as the Business Centre operation.
  11. Ensures accurate and up to date information is available including tours and sightseeing, and makes the necessary bookings.
  12. Ensures that all guest billing procedures are handled correctly, minimizing rebates.
  13. Liaises with the transportation company to ensure efficient guest transfers.
  14. Liaises with Sales Offices and Reservation Offices to maximize business opportunities and ensure efficient handling of room reservations.
  15. Prepares, monitors and controls the hotel’s annual Front Office budget
  16. Maintain efficient administration within the department preparing and submitting operational reports on time.
  17. Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems.
  18. Coaches, counsels, disciplines and develops subordinate employees.

C. General:

  1. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
  2. Performs any additional duties as requested by the General Manager.
  3. Stays current with developments in the field of Front Office, and makes appropriate suggestions and recommendations to the General Manager.
  4. Is fully conversant with all health, safety, fire and emergency procedures.
  5. Maintains a high standard of personal hygiene, dress, uniform, and body language.
  6. Is polite and professional in any situation where the image or reputation of the hotel is represented.
  7. Attends meetings and training as required by the General Manager.
  8. Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law.
  9. nteracts with guests actively soliciting his feedback.

D. Performance evaluation cretiria

  1. Quantity and nature of guest comments and complaints.
  2. Control of inventory and maximization of yield.
  3. Staff training and development.
  4. Departmental expenditure vs. budget
  5. Provision of timely and accurate information.

Position identification:

Personal specification:

Job Knowledge:

  • 4-7 years of related experience
  • Education/Qualifications: Diploma / Degree Holder

Essential Job Skills:

  • Good English Language skills
  • Strong organizational skills
  • Ability to lead, motivate and develop a team of individuals
  • Detailed knowledge of working practices of Front Office
  • Strong administrative skills
  • Working knowledge of computer systems
  • Ability to cope with pressure

Desirable Job Skills:

  • • Knowledge of local language, and any additional languages
  • • Detailed knowledge of computer systems
  • • Proven track record in hotel of similar standard in similar capacity

Physical Requirements:

  • In possession of all faculties
  • Pleasant physical appearance
  • Strong stamina

Level of Independence:

Makes decisions within policy. Is required to perform independently and proactively without strong guidance

Level of Thinking / Type of Thinking:

Difficult - may face situations that require modification of methods or techniques

Communication and Interpersonal skills:

Excellent interpersonal skills required. Interacts with colleagues and guests

Language Skills:

Deals or negotiates in English. Advantageous to be able to deal in additional languages including local language

Confirmation of employment requirements:

  • Proficiency in role at required level.
  • Conversant with relevant emergency procedures.
  • Knowledge of relevant rules and regulations.
  • Knowledge of company, hotel and its environment.
  • Knowledge of relevant safety and security procedures.
  • Knowledge of relevant guest satisfaction standards.
  • English language requirements met or exceeded.

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