Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Περιοχή

Εταιρία:
RADISSON BLU PARK HOTEL
Ημερομηνία Δημοσίευσης:
05-08-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Αθηναίων

Front Office Manager

To manage the Front Office and related departments by developing and implementing strategies and services which meet the needs of owners, employees and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu overall mission, vision values and strategies

  • Develops and implements strategies for front office that support achievement of the hotel’s goals
  • Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

  • Creates the first impression by supervising the door, bell stand, parking and front office areas
  • Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
  • Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
  • Analyses business forecasts and maximizes productivity by adjusting schedules accordingly
  • Ensures front desk handles billing and cash in accordance with hotel’s standards
  • Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
  • Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement

  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  • Communicates performance expectations and provides employees with on-going feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

REQUIREMENTS:

  • Minimum three years of experience in a similar position
  • Minimum two years upper upscale (4* or 5*) hotel experience
  • Tourism or Hospitality school diploma required
  • Fluent English
  • Strong computer systems skills including reservations and reporting systems
  • Strong financial acumen
  • Excellent communication skills, ability to influence situations
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Strong Microsoft Office, Opera PMS and reporting system skills
  • Ability to work a flexible schedule

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