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bossible 2022

Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
KLC III HELLAS A.E.
Ημερομηνία Δημοσίευσης:
31-08-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Κερκυραίων

Front Office Manager

Job Title: Front Office Manager

Job Grade: 4

Department: Front Office

Report directly: General Manager

Scope and General Purpose of Job: Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.

Key Result Areas:

  • Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
  • Co-ordinates with housekeeping to ensure that rooms are serviced according to guests’ requirements and vacant rooms are cleaned according to arrival schedules.
  • Controls and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods.
  • Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
  • Co-ordinates the procedures involved in the provision of guest in-room amenities
  • Co-ordinates the procedures involved in guest recognition programs including VIPs
  • Controls room rates implementing changes when necessary
  • Conducts periodic checks on suites, villas and public areas to monitor standards of maintenance and housekeeping.
  • Liaises with engineering to ensure swift response to villa maintenance problems.
  • Oversees the library, ensuring adequate supply of books, magazines, newspapers, videos, CDs and games as well as the Business Centre operation.
  • Ensures accurate and up to date information is available including tours and sightseeing, and makes the necessary bookings.
  • Ensures that all guest billing procedures are handled correctly, minimizing rebates.
  • Liaises with the transportation company to ensure efficient guest transfers.
  • Liaises with Sales Offices and Reservation Offices to maximize business opportunities and ensure efficient handling of room reservations.
  • Prepares, monitors and controls the hotel’s annual Front Office budget
  • Maintain efficient administration within the department preparing and submitting operational reports on time.
  • Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems.
  • Coaches, counsels, disciplines and develops subordinate employees.

General:

  • Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
  • Performs any additional duties as requested by the General Manager.
  • Stays current with developments in the field of Front Office, and makes appropriate suggestions and recommendations to the General Manager.
  • Is fully conversant with all health, safety, fire and emergency procedures.
  • Maintains a high standard of personal hygiene, dress, uniform, and body language.
  • Is polite and professional in any situation where the image or reputation of the hotel is represented.
  • Attends meetings and training as required by the General Manager.
  • Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law.
  • Interacts with guests actively soliciting his feedback.

Performance Evaluation Cretiria:

  • Quantity and nature of guest comments and complaints.
  • Control of inventory and maximization of yield.
  • Staff training and development.
  • Departmental expenditure vs. budget
  • Provision of timely and accurate information.

Personal Specification:

Job Knowledge:

  • 4-7 years of related experience
  • Education/Qualifications: Diploma / Degree Holder

Essential Job Skills:

  • Good English Language skills
  • Strong organizational skills
  • Ability to lead, motivate and develop a team of individuals
  • Detailed knowledge of working practices of Front Office
  • Strong administrative skills
  • Working knowledge of computer systems
  • Ability to cope with pressure

Desirable Job Skills:

  • Knowledge of local language, and any additional languages
  • Detailed knowledge of computer systems
  • Proven track record in hotel of similar standard in similar capacity,

Physical Requirements:

  • In possession of all faculties
  • Pleasant physical appearance
  • Strong stamina

Level of Independence:

Makes decisions within policy. Is required to perform independently and proactively without strong guidance

Level of Thinking / Type of Thinking:

Difficult - may face situations that require modification of methods or techniques

Communication and Interpersonal skills:

Excellent interpersonal skills required. Interacts with colleagues and guests

Language Skills:

Deals or negotiates in English. Advantageous to be able to deal in additional languages including local language

Confirmation of employment Requirements

  • Proficiency in role at required level.
  • Conversant with relevant emergency procedures.
  • Knowledge of relevant rules and regulations.
  • Knowledge of company, hotel and its environment.
  • Knowledge of relevant safety and security procedures.
  • Knowledge of relevant guest satisfaction standards.
  • English language requirements met or exceeded.

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