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Περιοχή

5* Hotel - Santorini
Εταιρία:
5* Hotel - Santorini
Ημερομηνία Δημοσίευσης:
13-05-22
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
SANT.FOM
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Θήρας

Front Office Manager

Α 5* Hotel in Santorini Island is currently seeking for an experienced and customer service oriented Front Office Manager to join our team.

Job Responsibilities:

  • Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
  • Oversees front desk associates to ensure that all hotel policies, procedures, regulations, and standards are followed.
  • Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
  • Ensure guest information is updated and accurate at all times.
  • Ensure daily all relevant information is handed over to the next shift throughout the shift and during briefings.
  • Ensure excellent response to all guest requests / complaints.
  • Maintain confidentiality of guest’s information and follow proper protocol.
  • Ensure that all arrivals, departures, non-shows, extensions, amendments, and OPERA- related matters are performed on a timely manner in order to avoid further confusion.
  • Ensure that all concerned departments are informed in regards of room moves, non-shows, early arrivals, special requests, repeat guests or other guest preferences.
  • Works closely with Reservations Department to ensure that all bookings are allocated correctly and subject to their personal preferences or special requests.
  • Ensure that all front office interior and exterior, as well as furniture and equipment, are always clean and well maintained.
  • Co-operate with all HoDs and HM to keep LQA up to highest standards.
  • Uphold the highest ethical and professional standards.
  • Always maintain a high standard of personal appearance and hygiene.
  • Participate in briefings with HoDs and analyses daily actions to meet operational and financial targets.
  • Promotion of all activities to internal and external Guests.
  • Act as a contributor in the Talent acquisition, Training/Development and Evaluation process of employees, for his / her area of business.

Job requirements:

  • Proven experience with minimum of 2 years in Luxury 5 star property , in supervisory role,
  • Excellent OPERA PMS knowledge,
  • Excellent problem-solving skills,
  • Excellent sales skills,
  • Excellent use ( both oral and written) of English,
  • Knowledge of a third language will be considered as an asset,
  • Excellent time management , multitask and organizational skills.

We offer:

  • Competitive compensation package based on qualifications and experience,
  • Accommodation and daily meals,
  • Pleasant working environment,
  • Supportive management,
  • Training and career development,
  • Excellent opportunities for career progression.

Should you wish to be a member of our team, please send us your cv

[To send your CV please click here]

All applications will be treated in the strictest confidentiality.

 

 

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