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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
ANATOLIA HOSPITALITY
Ημερομηνία Δημοσίευσης:
15-06-20
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Θεσσαλονίκης

Front Office Manager

Hotel Name: ONOMA
Region: Thessaloniki

Position: Front Office Manager

Full time

Responsibilities:

  • Organize and Supervise the operation of Front Office Team (Front Office Agents, Concierge Agents, Bell Boys )
  • Trains , cross –trains all Front Office Agents
  • Schedules the Front Office Staff
  • Supervises workload during shifts and assists during check-in ,rooming , check-out
  • Maintains working relationships and communicates with all the departments and Department Heads
  • Works closely with Housekeeping Team and verifies that accurate room status information is maintained and properly communicated
  • Inspects rooms cleanliness prior to Guest’s arrival
  • Interacts daily with all Guests and makes sure that all Guest requests are acknowledged and handled on time
  • Resolves guest problems quickly and efficiently and communicates instantly any issues , guest’s requests , comments that cannot be handled to Hotel Manager
  • Follows up any Guest requests, complaints, and defects on daily basis.
  • Assist Guests with any request and tries to upsell-promote hotel’s services and to create memorable experiences for each and every guest
  • Checks cashiers in and out and verifies banks and deposit at the end of each shift
  • Review daily Front office work and activity reports generated by Night Audit
  • Conducts regularly scheduled meetings with Front Office Team
  • Attends daily management briefings
  • Ensure high standards of guests satisfaction
  • Makes sure that all Guest’s profiles are updated with all needed information
  • Reports to Hotel Manager

Qualifications:

  • Bachelor’s degree in Hospitality / Tourism management
  • Minimum of 4 year experience in a similar position
  •  5* International Hotel  experience
  • Ability to speak, write and converse in both Greek and English
  • Ability to lead a team and develop strong team working
  • Strong interpersonal skills and customer oriented
  • Knowledge of PROTEL PMS

ONOMA HOTEL offered an attractive package of benefits is according to qualifications.

[To send your CV please click here]

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