Rocabella Hotels was established mainly for the purpose of wellbeing and to give the opportunity to live the unique experience and hospitality of Rocabella Group.
Currently Rocabella Group owns and manages two exclusive island resorts as Mykonos and Santorini which are amongst the finest in Greece and one peninsula in southern Greece - the Peloponnese, which is the largest peninsula of Greece.
All Rocabella resorts are private, self-contained and offer services at the highest possible quality. The mission of Rocabella Mykonos Art Hotel & SPA is to make Mykonos the perfect holiday haven for lovers' of the Sun, Sea and Sand.
Front Office Receptionist
- We are looking for someone to join our Welcome Service Team. The ideal candidate has previous experience in a customer service environment and is passionate about guest satisfaction.
In this role you will be responsible for providing a warm welcome to guests including late arrivals, and assisting with early departures, ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.
- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel
- To achieving high standards, you will ensure the service is delivered to our highest standards
- To find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel
- To carry out all necessary operations when guests arrive and depart (check-in/ check-out)
- Respond to a wide range of guest requests and promote hotel facilities
- Manage invoicing payments and cash operations during the shift
- Check the “room report” and keep housekeeping informed of any modifications
The ideal candidate for this position:
- Must be courteous and focused on providing a consistently high standard of customer service
- Must have the ability to work on their own, multi-task, and make sound decisions in fast-paced environment
- Must possess excellent communication and interpersonal skills
- Accommodation is provided
- Meals on duty
- Uniform and dry cleaning
- Internal discounts
- Career opportunities
[To send your CV please click here]