Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Περιοχή

Εταιρία:
ELLA HOTELS AND RESORTS
Ημερομηνία Δημοσίευσης:
24-11-21
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Νομός Δωδεκανήσου

Front Office Supervisor (Helea)

Ella resorts, a new collection of premium quality and excellent value
resorts are seeking to hire for Helea family beach resort for the season 2022:

Front Office Supervisor

HOTEL: Helea

ROOMS: 503

LOCATION: Rhodes, Greece

Helea is a stunning family beach resort complex overlooking the sea with 503 rooms. Situated at one of the most distinguished seafronts of the island, Kalithea, it is only 10 min away from the Old Town of Rhodes. A new lavish and vivid beach resort that welcomes families from around the world in a world where comfort and fun are bridged.

Position Summary:

The Front Office Supervisor primarily supervisesfront officeteam members to ensure efficient and smooth operations . Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Scope:

  • Reports to Front Office Manager
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures
  • Trains, directs the work of, resolves issues/problems and coaches and counsel the front desk team members to ensure a quality operation
  • Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocates rooms to expected arrivals after checking the guests preferences and special requests
  • Ensuressafetyby following guestcheck inandsecurityprocedures

Prerequisites:

  • Two or more years working experience in a similar role in the luxury hospitality sector (5* Hotels)
  • Degree / Diploma in Hospitality/Tourism
  • Excellent knowledge of English language
  • A second language (French, German, Russian, or Italian) will be considered as a plus

Position Attributes:

  • Flexibility to respond to a range of different work situations
  • Passion for delivering exceptional levels of guest service
  • Negotiation and excellent Communication skills
  • Pleasant personality, customer oriented

[To send your CV please click here]

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