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Περιοχή

Εταιρία:
WEBHELP HELLAS
Ημερομηνία Δημοσίευσης:
25-10-21
Τύπος απασχόλησης:
Eξ αποστάσεως
Κωδικός θέσης εργασίας:
WFHDE2020
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Περιοχή εργασίας:
Περιφέρεια Κεντρικής Μακεδονίας

German Speaking Customer Advisor (Work From Home)

Work From Home - German Speaking Customer Advisor

Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. This is your chance to join our Worldline team.

Specific duties include:

  • Responsible for handling technical-support and support related questions for Client’s customers and partners
  • Communicating effectively with customers via phone, chat and email
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
  • Accurately logging all interactions via Client’s Contact Management System
  • Achieve call center metrics as defined by the Supplier
  • Recognize and adjust support approach to accommodate all levels of customer’s experience
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Communicate positively with team members, customers, and other partners
  • Escalate issues to the appropriate department according to Client’s Procedures

Requirements:

  • Preferably previous experience in a customer service role
  • Excellent customer service skills
  • Fluency in German
  • Written and verbal fluency in English.
  • Strong written, verbal and organizational skills
  • Passion for customer care

Competencies include:

  • Motivated, upbeat individual
  • Able to work independently
  • Excellent interpersonal and teamwork skills
  • Strong multitasking skills
  • Strong keyboarding skills
  • Strong Active listening skills
  • Ability to communicate with the customer in an empathetic fashion
  • Ability to negotiate with customer on various solutions
  • Ability to diffuse an angry customer through effective customer and social skills
  • Positive attitude emphasizing tact and diplomacy
  • Ability to listen and identify root problems

The Company offers:

  • Competitive remuneration package for the Greek Market
  • 14 salaries
  • Up to 10% monthly performance bonus
  • Indefinite Contract
  • Private health insurance + Dental Care
  • Opportunities for international Career through Webhelp International Mobility program
  • A challenging working environment
  • Free Gym and other activities

[To send your CV please click here.]

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