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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
IN GLOBE LTD
Ημερομηνία Δημοσίευσης:
14-02-19
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Πάφος

Guest Agent - Paphos Cyprus

InGlobe Agency Representing a 5* Hotel located in Paphos Cyprus asks
Candidates to apply for Job Openings for Season 2019 for

Guest Agent

Purpose:

Responsible of facilitating service to the guests to the set standards, in line with company and hotel policy.

Duties & responsibilities:

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveller’s checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
  • Follow all company safety and security policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language andAnswer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

General responsibilities:

  • To attend any meeting or training sessions as required by management.

To be conversant with:

  • The Hotel Fire Procedures
  • The Hotel Security Procedures
  • The Hotel facilities and attractions
  • The Hotel Health and Safety Policy and Procedures
  • Hotel operation standards and departmental procedures
  • Methods of payment accepted by the Company (cash handling staff only)
  • Current Licensing regulations (Food and Beverage Service department only)
  • To adhere to the company’s policies and procedures for quality, environment and food safety.

Offers to Guest Relations agent:

  • Salary monthly
  • Health Insurance Provided by the hotel bonuses (Christmas gift, allowance, unlicensed allowance by Cypriot Law)
  • Accommodation Provided by the hotel {staff rooms 2 persons per room}
  • Food provided by the hotel {3 meals per day}

[To apply click here.]

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