Guest Experience & Reservations Manager
Astir Beach is looking for talented and energetic people that have the passion to offer unique memorable experiences to our guests. The ideal candidate forGuest Experience & Reservations Managerroleshould carry significant experience in the hospitality industry and have strong communication and customer service skills.
His/her core responsibility is to offer stellar customer service and provide memorable hospitality experiences for our guests.
- Develop guest relations and provides concierge services if needed.
- Ensure clients are properly greeted and seated upon their arrival
- Ensure and provide flawless, upscale, professional and high-class guest service experiences
- Coordinate the restaurant reservations plan
- Report customer feedback and provide strategic direction to continuously improve overall rating in social media
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff
- Inform clients on services
- Promote all amenities, conveniences, services and restaurant specialites
- Manage guest experience/reservations team to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Examine daily duties, assign tasks and check on progress
- Must hold a Bachelor degree, additional education in sales or marketing fields
- Must be fluent in English and knowledge of any additional language(s) is a plus
At least 3 years of experience in a customer service/ sales role is essential. Previous experience in the tourism industry or in a luxury brand is preferred. Further experience in a supervisory position is a plus.
Candidate specific skills:
- Ability to seek out new and innovative ways to meet, and respond to, the needs and demands of clients
- Have strong customer service skills with the ability to multi-task
- Be highly professional in appearance, character and conduct
- Have excellent interpersonal and communicative skills and an ability to integrate into all levels of the organization
- Show high levels of efficiency
- Be able to work under pressure both as part of a team and also working on own initiative
- Be proactive and innovative
The company offers:
- Competitive remuneration package
- Dynamic and highly professional environment
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