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Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
Santorini Secret Hotels
Ημερομηνία Δημοσίευσης:
21-02-19
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Guest Relations Agent
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Θήρας

Guest Relations Agent - Santorini

Guest Relations Agent

Secret Hotels in Santorini is a fast-growing company in the Hospitality & Tourism Sector. Currently, we are looking to recruit a guest relations agent with the below skills to join our team:

Position Requirements:

  • 2+ years’ experience in similar position in a 5* or luxury/boutique hotel
  • Degree in Hospitality / Tourism
  • Excellent command of Greek and English language, additional languages will be considered as an asset
  • Excellent communication and interpersonal skills
  • Guest satisfaction oriented
  • Pleasant and positive personality and attitude
  • Teamwork Spirit
  • Knowledge of any PMS is considered essential, knowledge of Perseus PMS will be considered as an asset
  • Superior computer skills [Microsoft Office, social media, emails, internet]
  • Excellent planning and problem-solving skills
  • Ability to work flexible hours
  • Ability to work under pressure both as part of a team and also working on own initiative

Key Responsibilities:

  • Ensure a polite and warm welcome to all guests
  • Maintain at all times a high standard of personal appearance and hygiene
  • Follow operational protocols
  • Support and build credible and trustworthy relations with all visitors
  • Respond immediately to guests needs and requests
  • Establish friendly relationships with repeaters
  • Listen to, find solutions and follow up in a timely manner to resolve guests' concerns successfully
  • Act proactively to eliminate guests' complaints
  • Ensure and provide professional and high-class guest service experiences
  • Report customer feedback and provide strategic direction to continuously improve overall rating
  • Promptly address guests’ requests to all departments involved
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of all our services and activities and promote them

The Company Offers:

  • Competitive Salary according to qualifications
  • Seasonal employment
  • Friendly work environment
  • Accommodation
  • Training seminars
  • Career development

Please send us your CV with recent photo and any available references / recommendations to

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For your convenience apply by mentioning the position reference.

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