Guest Relations Agent
The Pearls Collection is a luxury hospitality - property management company that offers exceptional accommodation and bespoke travel services that are designed to meet the needs and exceed the expectations of even the most demanding travelers. Founded and run by ambitious, highly-skilled travel experts, the company has managed to become a leading player in the Mykonos Villa hospitality market with a rich portfolio of more than eighty-five properties.
The Pearls Collection is now under the process of expanding to two of the most popular luxury destinations worldwide:
Saint Tropez and Ibiza.
We are looking for a Guest Relations Agent to join our dynamic team!
Summary of responsibilities:
Reporting to the Guest Relations Manager,
responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Assist guests with mail, messages, and any plans or arrangements they require.
- Assist with any plans or arrangements the guest intends to make during their stay.
- Assist guests regarding villa facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.
- Previous customer related experience.
- Must possess a professional presentation.
- Must possess outstanding guest services skills and sophisticated verbal and written communication skills.
- Computer literate in MS Office is a must.
- Strong interpersonal and problem solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Competitive Salary and commission bonus
- Be part of a young and dynamic environment
The position is located in Mykonos.
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