Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Περιοχή

Εταιρία:
Epoque Collection
Ημερομηνία Δημοσίευσης:
15-10-21
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Πωλήσεις
Περιοχή εργασίας:
Νομός Αττικής

Guest Relations Agent

Guest Relations Agent

We are currently seeking for a dynamic and experienced Guest Relations Agent to join the team of xenodocheio Milos, the first 5* luxury boutique hotel to become the home of estiatorio Milos, located in the center of Athens. With 43 luxurious bedrooms, and a unique, world-renowned dining experience, the hotel will be an intimate home and a meeting place both for our international guests and the Athenian crowd.

Main Tasks and Responsibilities:

  • Provide upscale guest service experiences for hotel guests throughout their stay.
  • Ensure hotel guests are properly greeted and welcomed upon their arrival.
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
  • Coordinate luggage collection and storage.
  • Oversee check-in and check-out procedures, including reservations and financial transactions.
  • Actively listen to and resolve guest complaints.
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
  • Inform clients of our hotel services, including breakfast and dining options.
  • Promote all hotel amenities, conveniences and programs offered.
  • Liaise with Housekeeping and F&B to provide an overall comfortable guest experience.
  • Analyze customer feedback from online reviews and suggest ways to improve ratings.
  • Recommend local tourist spots, including places to dine, shop and sightseeing options.
  • Establish friendly relationships with regular hotel guests.

Required Qualifications:

  • Bachelor’s Degree or Diploma in Hotel Management, Tourism studies or related
  • Minimum 2 years’ experience as a Guest Relations Agent in a 5* hotel
  • Computer literate and knowledge of Hospitality PMS software Opera
  • Fluent in Greek and English languages, both written and verbal. A third language is considered a plus.
  • Outstanding interpersonal and networking skills; must be able to build and maintain effective working relationships with hotel guest’s and colleagues

[To send your CV please click here.]

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