Andronis Exclusive is currently recruiting for season 2021
Guest Relations Agents
- Ensuring and providing flawless, upscale, professional and high-class guest service experiences.
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
- Responding to guests needs and anticipating their unstated ones.
- Reply to guests’ enquiries in a timely and professional manner.
- Actively listen to and resolve guest complaints.
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
- Be available to personally welcome and escort VIP and offer to act as a point of contact for any requests they may have during their stay.
- Personally, engage with guests throughout the hotel in the lobby, outlets, by the Pool or over the phone to gain feedback on their stay and ascertain how the front office team can make them more comfortable.
- Answering internal and external guest queries and responding to all requests accordingly.
- Coordinates activities between different hotel departments to ensure effective team work and guest satisfaction.
- Understands the various offerings within the hotel and is able to upsell different services according to guest requests.
- Experience in a 4 star or 5-star boutique hotel environment
- Excellent organizational skills
- Excellent command of the English language, both spoken and written
- Excellent interpersonal and communication skills
- Excellent command of Spanish / German or French language, both spoken and written
- The provision of uniforms
- Meal on duty
- Accommodation provided with AC, wi-fi and laundry access
- Competitive Salary & Wages
- Excellent Training and Development Opportunities
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Andronis Exclusive is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, age, sexual orientation, marital status, national origin, pregnancy, color, citizenship or any other group protected by the law