Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
ELLA HOTELS AND RESORTS
Ημερομηνία Δημοσίευσης:
22-11-21
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Νομός Δωδεκανήσου

Guest Service Agent (Elissa Lifestyle Resort)

Ella Resorts, a new collection of premium quality and excellent value resorts
are seeking to hire for Elissa Lifestyle Resort for the season 2022:

Guest Service Agent

Elissa Resort is a stunning lifestyle, adults-friendly resort with 332 rooms. Situated at one of the most renowned seafronts of Rhodes, Kallithea, it is only 10 min away from the Old Town. A new cosmopolitan and stylish holiday resort that brings together. A combination of traditional Rhodian architecture with a warm contemporary style.

Position Summary:

The Guest Service Agent supports the daily operation of the Guest Service Centre, and roves concierge services, in line with the strategy to support hospitality, destination marketing/partnerships, retail services and hotel initiatives. A key element to this role is planning, managing day to day operations, and enhancing the delivery of world class guest experience.

Scope:

  • Reports to Guest Service Manager
  • Supporting the Guest Experience Manager to deliver in-village services, private client services, team management and commercial event delivery
  • Oversee in village guest experience supervision and first escalation for the day to day operation of the Visitor Centre team and in-village concierges
  • Reporting on key data including guest feedback and utilise the data to propose action plans and improved guest journeys
  • Oversee messaging, engagement, complaint handling and promotion with all guests
  • Proactively plan for all key trading events, hotel’s initiatives, and peak periods in line with the commercial calendar
  • Identify opportunities for the introduction of new services and enhancements to current services
  • Manages customer complaints and feedback, to ensure that all comments are dealt with appropriately, collated and reported to the business in a programme of continuous improvement
  • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Performs Front Desk duties in high demand times

Prerequisites:

  • Three or more years working experience in a similar role at a 5-star hotel
  • Degree/Diploma in Tourism
  • Excellent knowledge of English language
  • A second language (French, German, Russian, or Italian) will be considered as a plus

Position Attributes:

  • Flexibility to respond to a range of different work situations
  • Passion for delivering exceptional levels of services
  • Negotiation and excellent communication skills
  • Pleasant personality, client oriented

[To send your CV please click here]

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