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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
HR STRATEGY
Ημερομηνία Δημοσίευσης:
16-09-20
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Αθηναίων

Head of Quality Assurance and Customer Service - Athens

One of the top-performing real estate tech companies in the U.K. is hiring the

Head of Quality Assurance and Customer Service

based in Athens.

Responsibilities:

  • Run the QACS Department, determine its operational processes, define customer-service standards, ticket resolution protocols.
  • Recruit, select, onboard, train, assign tasks and coach Member Care Agents, define their working schedule.
  • Manage and continuously improve the quality management system.
  • Analyze performance by comparing actions and results to the established Standard Operational Procedures (SOP) and Key Performance Indicators (KPI).
  • Report deviations and inefficiencies.
  • Contribute to the improvement of processes and capacity building of employees.
  • Organize customer surveys including NPS, regularly report the survey results and propose service quality improvement directions.
  • In coordination with City managers lead landlord relations, prepare work demand letters and supporting materials following applicable standards and undertake to follow up actions.
  • Control monthly rental payments.

Requirements:

  • Fluent speaking/writing English.
  • (5+ years) Experience in Customer Service/Customer relationship.
  • Experience in Hospitality, or Real Estate or Property Management.
  • Undergrad College Degree in Business, Communication, P.R. or related field suggested, or equivalent professional experience.
  • Strong Leader with strategic thinking skills, people management, change management and innovation, persuasion and influencing skills.
  • Disciplined, Systematic, Entrepreneurial.
  • Fluent in computer applications.

Client Offers:

  • Competitive salary +benefits
  • Stock options of company.
  • Performance bonuses.
  • Opportunity for growth

Please send your resume by email mentioning job title.

[To send your CV please click here.]

Hrstrategy Human Resources: committed to providing the highest level & finest quality of services to our clients (www.hrstrategy.gr).

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