Position Title: HelpLine Operator
Location: Athens, Greece
Reports To: Team Leader: HelpLine
CRS is responding to the humanitarian needs of refugees arriving in Europe and the Balkans from the Middle East and Africa. Since July 2015, CRS has been working with 10 local partners in Greece, FYR of Macedonia, Serbia, Croatia, Slovenia, Albania and Bulgaria providing immediate food and non-food relief assistance, as well as shelter, sanitation, medical care and translation services. CRS partners include CARITAS members, as well as local NGOs. CRS’ Emergency Response (ER) strategy aims to provide appropriate Shelter, Information and Relief assistance to migrants and refuges, so that they are able to travel safely and with dignity through Europe and the Balkans.
The project in Greece is providing shelter to vulnerable refugees and migrant as well as integration activities. Protection services will include case management and psychosocial support; gender sensitive support, including female translators and medical practitioners; Children Friendly Spaces (CFS) and integration activities for youth; anti-trafficking and GBV awareness raising and capacity building of civil society and government actors; and the provision of targeted multi-purpose cash grants.
HelpLine Operators will provide high quality customer service support to refugees and migrants calling the HelpLine Call Center in the preferred language of the caller.
Typical Background, Experience & Requirements:
Qualifications and Experience:
Key Working Relationships:
Internal: Cash Program Team
External: GCA Agencies
This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
NOTE: All interested applicants must be authorized to work in Greece at the time of application.
CVs have to be sent in English with email
with subject HelpLine Operator