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Περιοχή

Εταιρία:
DATA NOESIS
Ημερομηνία Δημοσίευσης:
08-07-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Πληροφορική
Περιοχή εργασίας:
Νομός Αττικής

IT Business Support Engineer - Athens

Data.Noesis is a constantly growing technological company located in Athens, Greece that offers all in one Innovative - Intelligent Solutions and Professional Services on a global network scale by serving 14 countries.

  • We deliver integrated retail and security solutions
  • We provide custom-built software, total support services and added-value solutions through future expansion and system integration
  • We are state-of-the art hardware providers, representatives of the most trustworthy suppliers, with the best customer care services

We are looking for an

IT Business Support Engineer

to join our Support Team

Responsibilities:

  • Provide 1st level Customer Support Services on complete (all-in-one) Retail software solutions, which includes:
  • Troubleshooting Retail issues (printing issues, fiscal devices issues, hand scannerissues, label printer issues etc.) at store level remotely
  • Troubleshooting IT related issues (hardware issues, connectivity issues etc.) at store level remotely
  • Provide 1st level Customer Support Services on complete IT software andhardware solutions, related to the below IT categories: 
  1. Installed CCTV solutions 
  2. Installed Access Control solutions
  3. Installed Alarm systems solutions
  • Provide 1st level Customer Support Services on Network Attached Storage (NAS) devices
  • Define Customer needs via DataNoesis Ticketing Service system and provide Support Services accordingly
  • Diagnose errors or technical malfunctions and determine proper solutions remotely
  • Reading, understanding and implementing specific processes stated in User Manuals or scoping documents
  • Troubleshooting, debugging and applying fixes in software-based solutions provided to Customers
  • Deploying software solutions or updates

Qualifications:

  • BSc in Computer Science, Information Technology, Engineering, Positive Sciences
  • 2+ years of related experience in Support Desk, or equivalent combination of Customer Support and Customer Satisfaction Services.
  • Basic Knowledge of database systems (SQL Server, Oracle)
  • Extensive knowledge in MS Windows platforms and peripherals
  • Basic knowledge of Windows Applications infrastructure
  • Advanced Business writing and verbal communication skills both in Greek and English
  • Knowledge of Italian language will be considered a plus
  • Excellent Team worker with Customer Service orientation
  • Commitment to ongoing personal development
  • Ability to work in rolling shifts (7) days/week
  • Fulfilled military obligations (where applicable)

What We Offer:

  • Friendly Team of experienced & skilled professionals
  • On-boarding training plan and lifelong learning opportunities
  • Career Development opportunities
  • Direct & open communication with strong Team spirit
  • Salary based on qualifications and experience

All applications will be acknowledged and treated in the strictest confidence.

[To send your CV please click here.]

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