Εργασία στην Ελλάδα

IT Support

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone, skype, email;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by customers;
• Walk the customer through the problem-solving process;
• Direct unresolved issues to the next level of support personnel;
• Provide accurate information on IT products or services;
• Record events and problems and their resolution in logs;
• Follow-up and update customer status and information;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
• Identify and suggest possible improvements on procedures.

Requirements:

• Proven experience as a help desk technician;
• Tech savvy with working knowledge of office automation products, databases and remote control;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and resolve basic technical issues;
• Proficiency in English;
• Excellent communication skills;
• Customer-oriented and cool-tempered;
• BSc/BA in IT, Computer Science or relevant field.

[To send your CV please click here]