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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Περιοχή

Εταιρία:
ASD UK CONSULTANCY MIKE
Ημερομηνία Δημοσίευσης:
25-01-21
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Πληροφορική
Περιοχή εργασίας:
Νομός Θεσσαλονίκης

IT Support

IT Support

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone, skype, email;
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions;
  • Determine the best solution based on the issue and details provided by customers;
  • Walk the customer through the problem-solving process;
  • Direct unresolved issues to the next level of support personnel;
  • Provide accurate information on IT products or services;
  • Record events and problems and their resolution in logs;
  • Follow-up and update customer status and information;
  • Pass on any feedback or suggestions by customers to the appropriate internal team;
  • Identify and suggest possible improvements on procedures.

Requirements:

  • Proven experience as a help desk technician;
  • Tech savvy with working knowledge of office automation products, databases and remote control;
  • Good understanding of computer systems, mobile devices and other tech products;
  • Ability to diagnose and resolve basic technical issues;
  • Proficiency in English;
  • Excellent communication skills;
  • Customer-oriented and cool-tempered;
  • BSc/BA in IT, Computer Science or relevant field.

[To send your CV please click here]

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