Εργασία στην Ελλάδα

Job Title: Intercultural Mediator Urdu

Report to: Team Leader / Intercultural Mediator Supervisor

Location: Mainland Greece (Athens based)

Duration: 3 months / Full Time Position (possibility of extension)

MSF MISSION

Médecins Sans Frontières (MSF) is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or human-made disasters and to victims of armed conflict, without discrimination and irrespective of ethnicity, religion, creed or political affiliation. MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such, MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of the organization.

MSF in Greece provides humanitarian and medical assistance to the refugee and migrant populations fleeing conflict and other precarious situations in their home countries.

We are a non-profit, self-governed, member-based organization.

POSITION OBJECTIVES

Supporting the communication and interaction between beneficiaries (migrants and refugees) and care providers in the host country, through addressing consequences of language barriers, socio-cultural differences and discrimination, following MSF protocols and procedures, to improve access to quality health care and other relevant services and providing MSF with an understanding of local socio-cultural determinants.

RESPONSIBILITIES OF THE POSITION

• Facilitating the relation between patients and the care providers involved in medical consultations, mental health, physiotherapy and social worker sessions, etc.
• Providing quality and culturally sensitive interpretation between the care providers and the patient (trialogue) in his/her mother tongue (source language / target language), Supporting intercultural awareness, sensitiveness and clear communication between the parties.
• Assisting care providers and patients in addressing negative consequences of socio-cultural differences, to support the therapeutic/social intervention through sharing with the care providers relevant aspects of the cultural background of the patient, acting as a cultural broker; Identifying and reporting barriers impairing fairness and equality in access to services.
• Accompanying and following up beneficiaries to referrals (health and social care facilities) as needed.
• Participating in case management meetings, medical meetings on ad hoc basis.
• Together with relevant project team members, providing information to beneficiaries on the use of the health care system and other support services (shelter, food, transport, legal support) provided by MSF and other actors, with the aim to favor empowerment and autonomy of beneficiaries in “navigating” the hosts societies.
• Contributing to context understanding and data collection on medical/humanitarian issues, with a specific attention to vulnerabilities, to provide reliable information for operational decision-making.
• Ensuring quality linguistic and intercultural interpretation during the collection of testimonies for advocacy/ communication purposes.
• Supporting administration of assessments/ surveys when needed.
• Reporting all important information expressed by the beneficiaries and the communities, ensuring confidentiality at all times.
• Supporting Mobile Mental Health Unit on mainland (various locations).
• Supporting media reviews and content creation for communication.
• Available and flexible in case of need to organize an MSF needs assessment or an exploration in the region.
• Actively participating in all parallel activities related to the health and social assistance of patients, including information and advocacy activities.
• Helping MSF staff to understand specific aspects of the patient's culture with whom you have cultural ties, with the aim of improving the delivery of MSF services.

SELECTION CRITERIA

• Essential secondary education. Desirable degree in social sciences, social communication or teaching
• Experience working with Refugees and migrants is an asset
• Male candidates are strongly encouraged to apply
• Excellent command of Urdu and English, oral and written. Knowledge of other languages is an asset
• Training in interpretation or intercultural mediation is an asset
• Minimum two years’ experience in similar position, preferably in provision of medical services and/or with NGOs

COMPETENCIES

• Cross Cultural awareness and flexibility
• Analytical Thinking
• Organizational and communication skills
• Stress Management
• Results and Quality Orientation
• Service Orientation
• Teamwork and Cooperation

POST CONDITIONS

• Annual Gross salary based on MSF Salary Grid
• Private health insurance
• Full time position

At Médecins sans Frontières (MSF), we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. Our diversity fuels our innovation and connects us closer to our beneficiaries and the communities in which we work. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, ethnicities, religions, beliefs, and ability status and all other diversity characteristic.

TO APPLY

Please send your CV and a motivation letter in English quoting reference
code "ICM Urdu Mainland Greece” in the subject line of the e-mail

[Το send your CV please click here]

Closing date: 01/10/2023

All applications will be treated in strictest confidentiality.

Only shortlisted candidates will be contacted.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact msfocb-lesbos-paf@brussels.msf.org [mission HR contact].