As part of the DTS Group, DTS CLOUD SECURITY Mon EPE supports customers, as an established IT service provider, in the focus areas data center, technology and security. With our two own certified German data centers and over 300 employees at fourteen locations in Germany, Greece and Austria, we offer customers versatile, innovative and hybrid solutions. Flat hierarchies, friendly atmosphere, sustainable personnel development and an open-door culture - that's DTS.
Junior IT Support / Helpdesk 1st/2nd Level (m/f)
Type of employment: Full-time, permanent contract
- First contact for colleagues having hardware or software problems
- End User Support for customers (remote and on-site)
- Qualification, processing and dispatching of incoming support requests
- Support of client systems from the Microsoft environment and adaptations to existing systems in the Microsoft server environment
- Documentation of your activities in our ticket system (OTRS)
- Support of rollouts and the expansion of IT customer infrastructure
- Fluent in spoken and written German
- Completed training or studies in the field of IT or comparable professional experience
- Basic knowledge of network technology, DNS/DHCP and Windows Server operating systems
- Experience in supporting Microsoft Office and Windows client operating systems
- Very good command of English
- Distinct customer and service orientation
- Strong team and communication skills
- Proactive and committed way of working
- Solution-oriented mindset
- Versatile range of tasks with opportunities for professional advancement
- Intensive training (approx. 4 to 6 months) in Germany at our expense (depending on the development of the Covid-19 regulations)
- One monthly flight back during the training period
- Compatibility of family, leisure time and career
- Continuous opportunity for personal and professional development
- An accompanied gentle introduction
Become part of our team and bring in your professional knowledge as well as your positive personality traits!
Have we aroused your interest? If so, we look forward to receiving your detailed application, please send it exclusively by e-mail, stating your desired (gross) salary and the earliest possible starting date.
Do you have any further questions about your career at DTS? Please send us an email or give us a call!
DTS CLOUD SECURITY MonEPE
Omirou 8 – 5th floor
Athens 105 64
Phone: +49 5221 101 3261
[To send your CV please click here.]