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Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
IN GLOBE LTD
Ημερομηνία Δημοσίευσης:
14-02-19
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Υπηρεσίες Εστίασης
Περιοχή εργασίας:
Πάφος

Maître D’ hôtel - Paphos Cyprus

InGlobe Agency Representing a 5* Hotel located in Paphos Cyprus asks Candidates
to apply for Job Openings for Season 2019 for

Maître D’ hôtel

Reports to:

Asst. Restaurant Manager or Restaurant Manager

Purpose:

To create the company experience for guests by greeting and seating them and by processing their bills promptly and courteously

Constituents:

  • Guests
  • Employees

Indicators of Success:

  • Achievement of customer satisfaction and loyalty goals

Areas of Responsibility:

  • Deliver the company experience for guests.
  • Work with the hotel team to create the company experience for guests.
  • Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
  • Follow up with guests with additional services that enhance the guests’ experience.
  • Handle guest requests personally and/or refer as appropriate.
  • Demonstrate the hotel values when providing service and teamwork.
  • Create luxury for all the senses by greeting and seating guests.
  • Welcome guests and make them feel at home.
  • Seat guests, provide them with the menu and information about the restaurant.
  • Obtain beverages for guests if server is busy.
  • Monitor service load throughout outlet and seat incoming parties accordingly.
  • Help servers provide service during busy times.
  • Follow up with guests throughout their meal to ensure that they are receiving the experience they requested.
  • Handle customer inquiries and complaints.
  • Process customer bills promptly and accurately.
  • Ring up bills accurately.
  • Send room charges immediately to front desk for posting.
  • Follow hotel cash and credit card handling policies.

Success Factors:

  • Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
  • Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
  • Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
  • Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
  • Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Develop self and others: Continually work to develop own capabilities and the capabilities of others.
  • Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.

Key Skills and Requirements:

  • Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
  • Planning: Skillfully determine whether tasks should be attempted, identifying the most effective way of completing the task, and preparing to overcome expected difficulties.
  • Outgoing personality
  • Well presente

Incentives and fringe benefits:

  • Salary monthly
  • Health Insurance Provided by the hotel
  • Βonuses (Christmas gift, allowance, unlicensed allowance by Cypriot Law)
  • Accommodation Provided by the hotel {staff rooms 2 persons per room }
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