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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
GRACE HOTELS
Ημερομηνία Δημοσίευσης:
12-02-19
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Θήρας

Night Auditor - Santorini

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We are looking for a talented and self-driven individual to join the team
of our Grace Hotel, Santorini, an Auberge Resorts Collection, as a

Night Auditor

Job description:

We are looking for a talented and self-driven individual to join the team of our Grace Hotel Santorini, an Auberge Resorts Collection, as a Night Auditor.

Summary:

The Night Auditor is a team player, results oriented, committed to providing outstanding customer service, handling situations with confidence and excited by the idea of creating the exceptional guest experience. The Night Auditor reports to the Front Office Manager and the Hotel Accountant.

Main responsibilities:

  • Welcome and greet guests, ensuring a prompt and courteous service is always provided and is in line with the Grace Hotels quality and service standards
  • Act as an ambassador brand by providing guests assistance with accommodation, dining and spa reservations, amenities, advice on the local area and any other information as required
  • Ensure that all Hotel departmental Service Standards, policies, programs and procedures are properly understood, implemented administered and consistently monitored
  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental procedures
  • Ensure that any guest preferences (e.g. Bespoke Options and/or Experiences) are recorded on the Opera guest history page and are correctly introduced to the appropriate departments for follow-up
  • Escort guest to the room when needed
  • Assist guest during check-out process in an effective and timely manner
  • Ensure correct billing arrangement is provided according to FO policies and procedures
  • Perform nightly walk-around of the building to ensure that everything is in order
  • Is familiar with all Hotel’s facilities so as to be able to address, assist and actively sell services to guests
  • Respond promptly and tactfully to any guest complaints, always providing excellent service to maintain guest satisfaction
  • Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention of the Hotel Manager and/or MOD and/or General Manager
  • Ensure that an adequate amount of money, either coins or notes, is available during the shift to accommodate cash transactions
  • Maintain excellent communication within Front Office team as well as other departments in the hotel
  • Inserts Invoices in the hotels Materials Control System and files as per the instructions of the Accounting Department

Experience, skills & knowledge:

  • Possesses a minimum of 3 years’ experience in luxury hospitality
  • Hospitality Certificate or Degree preferred
  • Superior professional appearance and manner, good character to work in a fast-paced team
  • Attentive, friendly, courteous and service oriented. Honest and energetic work ethic
  • Excellent interpersonal and communication skills
  • Excellent knowledge of Opera PMS, Micros and Materials Control
  • Ability to relate to all levels of management, colleagues and guests
  • Positive attitude, team focus, enthusiasm, excellent customer service skills with a friendly and outgoing personality
  • Reading, writing and oral proficiency in the English language are essential requirements
  • Ability to work on a flexible schedule, including weekends and holidays, according to department needs

[To send your cv please click here.]

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