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Λέξεις-κλειδιά

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Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
NOVIBET
Ημερομηνία Δημοσίευσης:
08-09-20
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
QAA
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Περιοχή εργασίας:
Νομός Αττικής

Quality Assurance Associate (Customer Support) - Athens

Quality Assurance Associate (Customer Support)

Customer Service Athens, Attica, Greece Full time QAA

Novibet was founded in 2010 and is an established gaming & betting, Greek company that operates in several countries across Europe through its offices in Athens & UK. Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.

We are searching for our HQ’s in Athens a Quality Assurance Associate to join our Customer Support Team.

If the maintenance of a high and consistent level of support, sounds like your goal;

then -yes- we’d like to meet you!

Your role:

The ideal candidate’s goal is to support quality assurance processes across the team.

He/She is responsible to assure that professionalism, productivity and quality are maintained and continually improved throughout in a way that our customers always get similarly excellent treatment.

More over:

  • Monitor and evaluate a high volume of calls, emails and chats
  • Compile Quality Assurance assessments and documents results within established repository in accordance with defined departmental policies and procedures
  • Collaborate with the Quality Assurance Specialist and the Head of Customer Support in order to deliver solutions and to minimize quality assurance concerns
  • Discuss and explain feedback with agents in meetings
  • Help agents improve their performance with specific instructions and constant support
  • Create reports that reflect support performance
  • Support the development of materials and documentation as requested
  • Performs other duties as assigned

Requirements:

  • Degree from an accredited University
  • At least 1 year of relevant experience
  • Keen interest in the Online Gaming
  • Proven track record of analytical skills
  • Good organizational skills, knowledgeable in goal-setting practices
  • Problem-solving capabilities to create meaningful strategies to improve support quality
  • Ability to multi-task and set priorities
  • Team spirit; establishing credibility and rapport with supervisors and agents
  • Advanced skills in Office, Word, Excel etc and other administrative tools and CRM Zendesk
  • Excellent/Native verbal and written communication skills in Greek
  • Excellent verbal and written communication skills in English

Benefits:

Our employees are our most important asset and that's reflected in the way we treat our people!

We are proud to offer a variety of benefits to support employees, including:

  • A friendly working atmosphere
  • Strong mentality of lifelong learning and professional development
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health medical plan etc.

Novibet regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.

[To send your CV please click here]

All applications will be treated with strict confidentiality.

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