Reactivation Sales Online Gaming Employee (Sportsbook & Casino)
Customer Service Athens, Attica, Greece Full time RSA
Novibet was founded in 2010 and is an established gaming & betting, Greek company that operates in several countries across Europe through its offices in Athens & UK.Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.
Our Customer Support team @ HQ's in Athens is growing!
Do the increase of customer profitability and improvement of responsible gaming challenge you?
If yes then we would like to meet you!
The ideal candidate's mission will be to contact existing customers regarding sports, casino, special offers, KYC and to complete various daily and weekly campaigns.
- Contact and close the sale of return business from existing customers
- Develop strong customer relationships to encourage repeat business
- Collaborating with CRM and other departments ensure strategy works well for every aspect of the business
- Make sure the customer database is correctly segmented for targeted marketing activities
- Maintain and grow relationships with existing customers
- Identify and respond to client needs
- Keep a high level of knowledge about existing & upcoming online gaming products
- Anticipate the needs of clients and address them accordingly
- Follow up on customer orders as necessary
- High School/University Degree
- Prior experience in a similar role in Sales or Customer Care is appreciated
- Display a good understanding of online gaming products
- Professional fluency in English & Greek (oral and written)
- Experience in the area of customer communication (Phone, Email, Chat, SMS)
- Ability to take initiative and work independently
- Strong analytical skills and attention to detail
- Possess a can-do attitude and be a team player
- Able to meet deadlines on a day to day basis
- Computer literacy
Our employees are our most important asset and that's reflected in the way we treat our people! We are proud to offer a variety of benefits to support employees, including:
- A friendly working atmosphere
- Strong mentality of lifelong learning and professional development
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health medical plan etc.
Novibet regrets that due to the large volume of applications received, we will only
consider those who solely correspond to job requirements as listed above.
[To send your CV please click here]
All applications will be treated with strict confidentiality.