Εργασία στην Ελλάδα

The Stanley in the city center of Athens seeks to employ a:

Reservations Agent
 

About us

"The Stanley is one of the two largest 4* hotels in Athens city center".

About the role

Effectively and efficiently operates in the Reservations Department. Ensures all enquiries are professionally dealt with.

Key accountabilities

• Promotes hotel and engages cross-selling activities.
• Ensures that the accuracy of all booking information entered in the PMS, that guest history records are accurately maintained.
• Ensure hotel's website and OTAs are checked daily for new reservations, amendments, and cancellations.
• Has excellent knowledge of all segments (FIT, Corporate, Groups, wholesalers, Travel agents, airlines, RFPs, associations).
• Ensures that all incoming and outgoing room reservation requests are attended and handled as per the hotel's standards and procedures.
• Attracts guests and enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and increase revenue.
• Trains the reservations team.
• Follows through arrival lists (arrival times, rates, etc.) from the day prior to the guest arrival until check-in.
• Completes follow through of no-show and late cancellation charges.
• Ensures communication with other departments (Operations, Finance, Guest Services, Sales, Housekeeping) to provide a seamless service for our guests.
• Revenue analysis and statistics creation / handling.

Skills & expertise

• Ability to communicate fluently (written & oral) in both Greek and English language. The knowledge of a third language will be considered an asset.
• Excellent knowledge of hotel technology: PMS (Protel), Channel Manager, Extranets
• Excellent knowledge of Microsoft Office Suite (especially Excel)
• Good knowledge of the Athenian market
• Candidate's profile
• Creative, innovative, proactive, and resourceful
• Ability to work under pressure and meet deadlines in a fast-paced environment
• Team player and solution oriented
• Ability to coordinate effectively and motivate a team towards the achievement of important organizational goals

Benefits

• Competitive salary & benefits according to past work experience
• Full-time employment
• Excellent work environment
• Ongoing training