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Περιοχή

Εταιρία:
SQUARE LIME
Ημερομηνία Δημοσίευσης:
07-10-21
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Ελλάδα

Reservations Executive (Year-round employment)

Reservations Εxecutive

(Year-round employment)

Square Lime Premium Hospitality Management company, has accomplished to manage a great portfolio of Luxury Boutique Hotels and Premium Villas all over Greece with great sales, yielding, financial and marketing performance in all our exclusively managed properties.

We are looking for a Reservations Executive for one of our boutique hotels.

Responsibilities:

  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Fully knowledgeable about hotel guest rooms, rates, promotions, hotel facilities as well as local services.
  • Records and files all reservation correspondence neatly and accurately and follows-up with pertinent actions when necessary.
  • Handles external systems such as channel manager, web-booking engines, rate comparison tools, OTAs extranets etc.
  • Responsible for maintaining rate parity across all booking channels (Website, OTAs, GDS, Travel Agents etc.).
  • Enforces hotel credit policies and ensures proper billing instructions are applied to all reservations.
  • Manages reservation function to maintain the highest possible room occupancy and average daily rate.
  • Handles any request for hotel guests promptly and accurately. Details are always shared precisely with the concerned department or third party.
  • Provides proper training to Front Office agents in taking reservations, telephone etiquettes and processing emails and ensures they are constantly updated and accurately briefed.
  • Tracks weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
  • Creates, develops and manages effectively business relationships with travel agents, tour operators and corporate accounts.

Requirements:

  • Degree in Hospitality/Tourism will be considered as an asset.
  • At least three-year experience in reservations preferably in a 5-star boutique hotel.
  • Excellent written and oral communication skills in both English and Greek.
  • Knowledge of French language will be considered as an asset.
  • Diligent, numbers-oriented, self-motivated.
  • Excellent knowledge of Fidelio and MS Office computer skills.
  • Excellent negotiation and interpersonal skills, with a very strong customer-focused approach.
  • Dealing with all enquiries in a professional and courteous manner.
  • Well-groomed with strong organizational skills.

Company Offers:

  • Very attractive remuneration package.
  • Year-round employment.
  • Training and career development.
  • Dynamic, luxury and highly professional environment.
  • Accommodation and half board during the season.

Send a detailed CV with a recent photo and minimum 2 referees with phone and email.

Only candidates with above prerequisites should apply.

[To send your CV please click here.]

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