The Pearls Collection is a luxury hospitality - property management company that offers exceptional accommodation and bespoke travel services that are designed to meet the needs and exceed the expectations of even the most demanding travelers. Founded and run by ambitious, highly-skilled travel experts, the company has managed to become a leading player in the Mykonos Villa hospitality market with a rich portfolio of more than eighty-five properties.
The Pearls Collection is now under the process of expanding to two of the most popular luxury destinations worldwide: Saint Tropez and Ibiza.
We are looking for a Reservations Executive to join our customer service team in Athens & Mykonos!
About the Role:
- Tracking all reservations picked up from all on-line channels like hotel websites, OTA, GDS, and other third parties.
- Handling external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets, etc.
- Handling guest needs, inquiries, and requests.
- Processing inquiries over phone and website.
- Processing all reservation requests, changes, and cancellations received by phone, fax, or email.
- Answering questions about property facilities/services and room accommodations.
What we’re looking for:
- Excellent knowledge and specialization in handling OTA’s like Booking, Expedia, Airbnb and more.
- Hospitality degree or diploma.
- Previous Experience in a 4* or 5* boutique hotel environment.
- Excellent command of the English language, both oral and verbal.
- Knowledge of any other language will be consider an asset.
- Knowledge of booking software.
- Previous experience in CRM (Customer Relation Management) programs.
- Ability to maintain and build relationships with agents, domestic and international.
- Ability to work well under pressure in a fast-paced environment.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Great levels of customer service.
- Ability to travel if needed.
- A very competitive salary.
- Being a member of a team of young professionals in a modern and fast-paced workplace.
- A stimulating business environment with opportunities for professional growth.
- An upbeat, modern workplace with a positive attitude throughout the entire day.
- Complimentary snacks and drinks in our workplace lounge.
The position is based in our offices in Athens & Mykonos.
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* Please note that The Pearls Collection is an equal opportunity employer. Professionalism, fairness,
and transparency are the core principles that guide all our actions.