Εργασία στην Ελλάδα

One & Only Aesthesis is looking for

Reservations and Communications agents

Responsibilities:

• To answer all incoming (external and internal) calls 
• Transfer incoming calls to the correct department / person
• To ensure that guest messages and hotel personnel messages are typed accurately and correctly spelt on the appropriate guest, colleague and delivered in a timely manner
• To ensure that all wake-up calls are delivered in a timely and efficient manner
• To ensure that you are kept informed of all hotel facilities, events and any other information that may be required
• Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
• Always well-groomed and immaculately presented in a clean uniform
• Ensure the constant flow of information through all areas
• To keep the hotel extension list updated with regards to staff movement
• Reporting any mechanical problems with the equipment to IT Manager
• The employee demonstrates his/her knowledge of procedures and actions to be taken when a doctor, ambulance, fire or any other emergency call is requested, or emergency procedure is initiated

Qualifications:

• A minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field
• Must be computer-literate, knowledge of MS Office, Excel and Opera is essential
• Very good communication skills
• Must be able to work well under pressure and be able to multi-task
• Have ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. Additional language skills will be advantageous