Rooms Division Manager
The Secret Hotels family follows the steps of Greek Hospitality and stands out by making your dreams come true. Our Secret Hotels consists of 5 luxurious properties, Santorini Secret Suites & Spa, Secret Legend Suites, Santorini Secret Premium, Tramonto Secret Villas in Oia, and Secret View Hotel in Foinikia, Santorini. Visit our hotels and create experiences that will go above and beyond your preferences in luxury hospitality, offering unprecedented excellence in its standards and elegance while remaining authentic to local traditions.
Currently Secret View is seeking to recruit a highly motivated and experienced Rooms Division Manager to join our hotel team. The ideal candidate will have a passion for the hospitality industry and a proven track record of success in managing a hotel's rooms division.
- Oversee the day-to-day operations of the hotel's front desk, guest services, housekeeping, drivers and maintenance team.
- Ensure that all guest needs are met in a timely and efficient manner.
- Develop and implement policies and procedures to improve guest satisfaction and increase revenue.
- Monitor and manage departmental budgets and expenses.
- Train and supervise staff members to ensure they are providing exceptional service to guests.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Collaborate with other department heads to ensure the hotel is running smoothly and efficiently.
- Stay current on industry trends and implement new practices to improve the overall guest experience.
- Reporting directly to the Hotel Manager
- 2 years of experience in a Rooms Division Manager position or/and 3-5 years’ experience in front desk supervising positions.
- Strong leadership skills and the ability to motivate and train a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficient in hotel management software and systems.
- Bachelor's degree in hospitality management or related field is preferred.
- Excellent command of all Microsoft Office software.
- Proficient in English with excellent verbal and written skills.
We offer a competitive salary and benefits package, as well as opportunities for career advancement within the company. If you are a dedicated and passionate professional looking for a challenging and rewarding opportunity, we encourage you to apply for this position.
Please send your CV and cover letter to apply for this position.
[To send your CV please click here.]