Job Title: Safe Zone Senior Officer
Location: Eleonas Site, Athens, Greece
Type of contract: 3rd of July 2017 until 30 September 2017 with possibility of renewal
The Protection program aims to ensure that the crisis-affected populations have an improved access to humanitarian services, rights, and entitlements. The project will aim to achieve this through case management, psychosocial support, safe spaces for women and children, protection monitoring and referral, awareness-raising on rights and entitlements and actively supporting the Greek authorities in fulfilling their responsibilities as primary duty-bearers for the protection of the affected populations.
SCOPE OF WORK:
Brief description of the position’s role within the Project(s):
The Safe Zone Senior Officer will be responsible for the overall operation of the Safe Zone. Together with the Team Leaders, he/ she will arrange all logistics and shifts for case workers, caretakers and cultural mediators working 24/7 at the Safe Zone in Eleonas camp. He/she will be responsible for ensuring that all staff have a clear schedule of activities and responsibilities and respect their shifts. He/she will be responsible for advising and guiding the staff in emergency situations, in cooperation with the Case Workers Team Leader.
- To ensure that all standard operating procedures regarding the Safe Zone operation are followed and that all UAC in the Safe Zone are receiving the necessary support;
- Coordinate and arrange with the Team Leaders all logistics related to the Safe Zone in Eleonas camp;
- Support the Team Leaders in ensuring that there is a clear schedule of activities and tasks for case workers, caretakers, and cultural mediators;
- In cooperation with the Case Workers Team leader, to plan and ensure implementation of daily field activities in relation to case management;
- Provide guidance to the staff in emergency situations, in cooperation with the Case Workers Team Leader;
Who this position reports to:
The Safe Zone Senior Officer reports to the Child Protection Manager for Attica. At field level (Eleonas) the position follows the instructions of the Eleonas Sr. Site Officer who is the team leader/focal point of IRC in the site.
Logistics and schedule of safe zone:
- Prepare requests for materials for the Safe Zone and follow up all procurement process;
- Work with the Team Leaders to ensure caseworkers, caretakers and cultural mediators follow the schedule and support in solving any issue with staff on leave, etc. etc.;
- Assist with all logistics for the Safe Zone, from transportation of children for appointments to visits outside the camps;
- Ensure there is a clear schedule for children together with the team leaders;
- Lead and organize meetings with the children and staff on shift in order to give them information, set up rules and agree on activities;
- Report any concern regarding the children to the Case Workers Team Leader and if necessary to the CP manager and work with them to ensure children are protected and respect schedule/rules;
- If any emergency arises, take the lead and coordinate evacuation of children from the camp together with the Security Officer, the S. Site Officer, the CP Manager and the Case Workers Team Leader;
Resource and Safe Zone Management:
- Together with the team leaders, ensure the Safe Zone is cleaned and materials are available to do activities that caretakers and case workers will agree upon;
- Report supply/material needs to the CP Manager and support with completing purchase requests.
Staff management/capacity building
- Supervise the Team Leaders and ensure they have clear roles and responsibilities so as to perform their duties;
- Oversee all logistics in coordination with the Team Leaders, providing feedback on performance and support needs;
- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions;
- Seek training and capacity building opportunities for the staff;
- Assist with the recruitment of caretakers and cultural mediators in coordination with the Case Workers Team Leader and CP manager.
- Ensure regular analysis of information coming from field is compiled and reports submitted to the CP Manager on monthly/quarterly basis;
- Draft assessments, FGDs questions and beneficiaries’ feedback questionnaire to document and evaluate activities;
- Develop and maintain effective working relationships with case management agencies and service providers;
- Coordinate daily with the Case Workers Team Leader and the Caretakers Team Leader for the daily schedule of the children;
- Coordinate with other NGOs and other IRC programs in Elaionas Camp;
- Coordinate with Supply Chain in order to request materials, transportation and any other logistical issue
- Attend training organized by the IRC and/ or other organizations;
- Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to IRC management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for IRC programs;
- Other duties as assigned by the supervisor to enable and develop IRC programs
- All IRC staff are required to adhere to THE IRC Way Standards for Professional Conduct and the IRC country employment policies.
- Technical diploma or degree in humanitarian, social sciences, degree in education, psychology or social work desired
- At least 2 years’ experience in child protection programs and preferably in case management; preferably experience in shelter for minors
- Experience managing staff and logistics in a complex environment
- Strong leadership skills and experience working in large teams
- Previous experience supervising and coordinating a team in a cross-cultural setting preferred
- Demonstrated understanding of working with children and particularly vulnerable children, understanding of the needs of adolescent boys
- Experience in camp setting will be considered an asset
- Previous experience in emergency preparedness and response preferred
- Previous experience in capacity building and mentoring of staff preferred
- Personal qualities: Team player, flexible, network-builder, able to handle pressure well, able to respond to emergency situations in a calm and coordinated manner
- Fluency in Greek and English required. Fluency in one of the following languages preferred: Arabic, Farsi, Urdu.
Travel and other requirements: working hours on shifts TBC by the Line Supervisor; to and from camps or sites of program implementation as needed.
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