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Περιοχή

Εταιρία:
ALGOSYSTEMS SA
Ημερομηνία Δημοσίευσης:
21-07-21
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
SWR_SD
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Πληροφορική
Περιοχή εργασίας:
Νομός Αττικής

Service Desk Agent

Service Desk Agent

Algosystems S.A., a leading solutions provider and system integrator with 34 years of solid presence in Greece, with extensive experience and expertise that extends to a very wide range of solutions in the market of Information & Communications, Automation & Control as well as Metrology.

We are seeking to employ for an open-ended employment contract, an enthusiastic entry-level in-house Service Desk Agent. His/her main scope will be to serve as the first point of contact for customers seeking IT technical assistance.

Key accountabilities:

  • Serve as the first contact point of customers seeking IT technical assistance
  • Categorize and direct customer service requests to the applicable engineering team in an effective and professional manner
  • Develop an understanding of Algosystems’ services portfolio and service contracts
  • Comply with standard help desk procedures including proper use of Algosystems internal ticketing system
  • Coordinate site visits between engineering teams and customers
  • Implement back office duties, such as reporting, and documentation
  • Contribute to KPIs defined by the Service Delivery Manager

Core competencies and knowledge:

  • Manage demanding situations
  • Interact effectively with internal/external stakeholders
  • Work efficiently and multi-tasking
  • Pay attention to detail
  • Excellent communication and interpersonal skills

Professional qualifications and working experience:

  • Academic education with qualifications in Office Administration, Computer Science or relative. IEK or TEI University Degree
  • Microsoft Office programs (Word, Excel, PowerPoint, Outlook etc)
  • Excellent written and oral command of English and Greek
  • Internship in relevant Service/Help desk oriented positions will be considered a plus

Algosystems is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law. Join our team and enjoy working for an established tech company offering you opportunities to grow with us! Please notice that Algosystems will not be holding candidates’ CVs for any period, after completing recruiting process.

Please send your CV mentioning code “SWR_SD”

[To send your CV please click here.]

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