Job title: Social Media Moderator – Kurmanji language skills
Duration: 2 months, with possibility of extension
Type of contract: fixed term, part time employment, 15 hours per week
Kurmanji speaker Social Media Moderator
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure. In response to the arrival of refugees in Greece in 2015, the IRC has been offering SMS, WASH, Livelihoods and Protection services to children, women and people in need of mental health support. IRC Hellas currently has offices in Athens and on Lesvos, Chios and Samos.
Refugee Info Summary:
Refugee.Info is an innovative, first-of-its-kind project that harnesses social media to communicate with refugees and asylum-seekers, listen to their questions and provide information. Refugee.Info (RI) is the European instance of Signpost, a joint initiative launched in Greece by the International Rescue Committee and Mercy Corps in 2015 at the height of the European refugee crisis. In 2018 we expanded the project to help asylum-seekers, refugees and migrants in Italy.
We’re now looking for four new Social Media Moderators, based in Greece, to join our team and help answer users’ questions in Arabic, Farsi, French, and Urdu.
What does a Moderator do?
Social Media Moderators are the beating heart of Refugee.Info. They communicate with refugees on social media every day — listening to their questions and giving them individualized answers.
Each day Refugee.Info Social Media Moderator responds to hundreds of comments and messages to help people make informed choices about their lives and connect them with services that can help.
They also collaborate with the Refugee.Info Team to counter rumors, develop thorough, well-researched answers, and analyze information gaps amongst refugee populations to feed into future content creation.
What do we look for in a Social Media Moderator?
One of the most important qualities in a Moderator is the desire to help refugees and migrants by providing them with accurate information. Many of our Moderators have prior experience working with refugees in a voluntary or professional capacity and are refugees themselves. All of them are wholly committed to help.
Moderators come from the same culture as the section of our audience they are working with and speak their dialect.
Every Refugee.Info Moderator must undertake a trial period of one month to see if they are a good fit for the project and the project is a good fit for them.
During their trial period, Moderators are trained by other members of the team, so that they can eventually perform their work autonomously.
At the end of the month’s trial period each Moderator undergoes a review, where their performance is assessed and the decision is made about whether to offer them a permanent role on the project.
Working hours are around 15 hours per week. Social Media Moderators hours are semi-flexible and will be decided in discussion with the Project Manager.
We prefer all Moderators to work their hours in late afternoon or evening, wherever possible, as this is when the majority of our users are online.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.